Membership Services Representative
Tampa Bay Rays
St Petersburg, FLThis was removed by the employer on 2/1/2020 5:17:00 AM PST
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Full Time Job
The Tampa Bay Rays are looking for positive, detail-oriented, and committed individuals to join our Membership Services (part-time) staff. Membership Services will assist in providing an outstanding experience for all Rays fans while reflecting the fun and energetic atmosphere of Rays Baseball.
Responsibilities
include, but are not limited to:
• Representing the Ticket Services and Technology department by having an in-stadium presence on game days and engaging with fans throughout their experience
• Be a resource for all fans with questions, issues or suggestions regarding mobile tickets
• Coordinating and fulfilling special offers (tickets, discounts, loaded value) and how they can be utilized by fans
• Troubleshoot issues that may arise for fans regarding special offers, online accounts, discounts, and MLB Ballpark Usage etc.
• Assist and be a resource to all fans throughout Tropicana Field
• Assist with various special projects as needed
Qualifications:
• Ability to troubleshoot and solve problems/issues as they arise
• Quick computer and software adaptability
• Professional, positive, and friendly personality
• Ability to communicate effectively with fans, coworkers, supervisors and management team
• Experience with CRM, data entry and/or ticket management systems preferred
• Night, weekend and holiday availability is a must, includes at least 75% of the 81 home games
• Strong attention to detail
• Must have reliable transportation
Physical Requirements:
• Able to work in a high activity and heavily crowded professional sports venue
• May be required to lift/carry items weighing up to 25lbs on occasion
All offers contingent on a satisfactory background check.