Intern - Ticket Service and Technology
Tampa Bay Rays
St Petersburg, FLThis was removed by the employer on 12/10/2022 3:39:00 PM PST
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Part Time Unpaid Internship
The Tampa Bay Rays are looking for a positive, detail-oriented and committed individual to participate in a season-long internship opportunity. The Ticket Service and Technology intern will assist in providing an outstanding experience for all Rays Fans attending Rays home games. This internship provides a learning experience for those looking to work in a fast-paced ticket operations environment utilizing the most current technologies in the industry.
Responsibilities
include, but are not limited to:
• Provide customer service support for all fans over the phone, email, in-person, and during all home games or special events
• Aid with new buyer account creation and management for all products utilizing ticket technology
• Track and communicate changes with the MLB Ballpark App for all fans
• Communicate with third-party partners regarding loyalty programs, concessions and ticket technology
• Maintain and track inventory of rewards items for loyalty program on a weekly basis
• Aid in creation, testing, and fulfillment of new ticket products at concessions stand
• Provide feedback and suggestions for innovative strategies to increase engagement with loyalty programs
• Track communication and feedback from all fans regarding loyalty program and ticket technology issues
• Primary contact for ticket services communication via email, phone or in-person
• Assist in recruitment, training and supervision of Ticket Tech game day staff
• Game day responsibilities include: assist box office staff & Ticket Tech staff with answering fan questions regarding ticket technology related issues, monitor flow of ticket scanning at the gates, troubleshoot hardware issues at gates for turnstiles and hand scanners, stock and manage inventory of Rays Rewards items in the Redemption Center daily
• Assist with various special projects as needed
Qualifications:
• Bachelor's degree
• Customer service experience preferred
• Ability to develop effective and collaborative working relationships
• Excellent verbal and written communication skills (via phone, email, etc.)
• Ability to handle multiple projects simultaneously and meet deadlines, with strong attention to detail
• Must be able to work all home games, including nights, weekends and holidays
All candidates must meet the following criteria:
• Qualified candidates must be available for the entire duration of the internship (February – October)
• All candidates must have local housing or plan to relocate prior to the internship
All offers contingent on a satisfactory background check
All applicants for employment are required to be fully vaccinated against COVID-19 prior to commencing employment. Applicants who receive a conditional offer of employment will be required to produce proof of vaccination status prior to their first day of employment. Applicants with qualifying disabilities or bona fide religious objections, or who are pregnant, may be exempted from this requirement or otherwise accommodated if they are unable to be vaccinated.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.