Intern - Ticket Sales & Service

This is a Part Time Unpaid Internship

The Ticket Sales and Service department of the Tampa Bay Rays is seeking energetic, outgoing, and enthusiastic individuals who have a desire to work with our sales and service team to support and drive awareness of our various ticketing initiatives. The Ticket Sales & Service internship provides a learning experience for those looking to develop their knowledge and skills surrounding sports business operations. Candidates must meet the following criteria:

Responsibilities
include, but are not limited to:
• Provide excellent customer service support for all fans over the phone, email, in person, and during all home games or special events.
• Work all game days/nights and any other assigned events as well as normal office hours.
• Assist customer service efforts (distributing tickets, etc.) and other office tasks.
• Help with planning and organizing various sales initiatives and programs.
• Aid sales staff with special group theme night promotions by creating group sales flyers and tracking inventory.
• Coordinate the setup and breakdown of group events.
• Assist customers trying to purchase tickets at Tropicana Field.
• Assist with various special projects as well as aid in data entry and reporting.
• Responsible for keeping the Redemption Center stocked with Group Hats and other group event giveaways.
• Organization of group storage space and maintain inventory of items for the sales team.
• Game day responsibilities include – stocking suites, prepare for premium events as needed, supporting sales staff, answering phones, and assisting fans in person with ticketing questions.

Qualifications

• Bachelor's degree.
• Customer service and/or sales experience preferred.
• Must be able to work a flexible schedule that includes nights, weekends, and holidays during home games.
• Ability to develop effective and collaborative working relationships.
• Proficient in basic computer software programs.
• Excellent verbal and written communication skills (via phone, email, etc.)
• Ability to handle multiple projects simultaneously and meet deadlines, with strong attention to detail

The following are brief internship guidelines:
• Candidates must be available for the entire duration of the internship (February – October).
• Must be available for normal office hours (8:30 am – 5:30 pm), and game days and events as assigned

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.