Intern - Fan Experience

This is a Part Time Unpaid Internship

The Tampa Bay Rays and Rowdies 2023 Fan Experience Intern will assist in providing an outstanding experience for all guests attending events at Tropicana Field and Al Lang Stadium. Primary responsibilities will include ensuring all guests receive outstanding customer service from event day staff and developing and operating unique fan interactive activities.

Responsibilities:

• Recruitment of Fan Hosts (ticket takers, ushers, interactive game hosts, etc.)
• Supporting game day staff with operational needs
• Communicating with vendors, entertainers, and other departments to successfully implement event-day operations
• Assisting with training event staff (Concessions, Merchandise, Security, Cleaning, etc.)
• Supporting Fan Experience team in planning Rays University trainings
• Communicating and resolving fan issues relating to event experience
• Aiding with scheduling of Fan Hosts for events utilizing ABI software
• Assisting with Non-Baseball Events (Rowdies Matches, Gymnastics, Graduations, etc.)
• Developing organizational systems ensuring proper inventory levels for events
• Overseeing the Tropicana Field tour program and Tour Guides
• All other duties as assigned

Qualifications:

• 2-3 years at an accredited university or related experience
• Customer service and training experience preferred
• Ability to work professionally in an office setting with other departments
• Confidence to speak in front of large groups
• Experience in live entertainment or sports
• Ability to handle multiple projects simultaneously
• Computer skills (Proficient in all Microsoft Office programs)
• Excellent communication skills (via phone, e-mail, letters, etc.)

All candidates must meet the following criteria:
• Qualified candidate must be available for the entire duration of the internship which runs through December 31
• Applicants must be able to work 40 hours per week consisting of nights, weekends and holidays

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.