Intern - Fan Experience

This is a Full Time Unpaid Internship

*Internship (Fan Experience)

The Tampa Bay Rays’ 2017 Customer Service Intern will assist in providing an outstanding experience for all fans attending baseball games at Tropicana Field. Primary responsibilities will include developing and operating unique fan interactive activities and ensuring all fans receive outstanding customer service from game day staff.

In fulfilling this responsibility, duties may include:
• Recruitment, interviewing & hiring of Fan Hosts (ticket takers, ushers, guest services, interactive game hosts, etc.)
• Communicate with vendors, agencies, and other departments to successfully implement game-day promotions
• Training all game staff (Fan Hosts, Concessions, Security, Cleaning, Parking, etc.) at R.A.Y.S. University
• Assist with planning and execution of themed nights and stadium experience elements
• Coordination of secret shopper program to evaluate all game staff
• Recognition programs (Employee of the Month, Team-building events, etc.)
• Respond to and track fan feedback received; Demonstrate fans-first attitude in responding to all compliments/complaints and follow-through on suggestions to improve fan experience
• Development and operation of interactive games (Rays touch tank, pitching & hitting cages, etc.)
• Other creative ideas to improve fan experience

The ideal candidate will have the following qualifications:
• 1-3 semesters in sport management, business, marketing, communications, public relations or hospitality
• Some customer service experience and staff management preferred
• Experience in live entertainment
• Knowledge of baseball
• Ability to handle multiple projects simultaneously
• Computer skills (Proficient in all Microsoft Office programs)
• Excellent communication skills (via phone, e-mail, letters, etc.)

All candidates must meet the following criteria:
• Qualified candidate must be available for the entire duration of the internship (February 7th – October 31st)
• Applicants must be able to work 40 hours per week, including nights, weekends and some holidays
• All candidates must have local housing
• Offers are contingent on a satisfactory background check