Director of Business Strategy and Analytics

This is a Full Time Job

Summary

The Director, Business Strategy & Analytics will report to the Vice President, Business Strategy & Analytics, and will serve as a strategic leader in utilizing data and analytics to inform business strategy and drive revenue growth. This role requires a strong technical background to lead a team responsible for data analysis, visualization, modeling, research and CRM. A consulting mindset is also key as this leader will serve as a trusted business partner across departments such as finance, ticketing, marketing, corporate partnerships, and more. This role will lead our efforts to proactively address stakeholder needs with data-informed solutions.

Duties & Responsibilities
• Build & maintain automated predictive models for lead scoring, member retention, and revenue forecasting
• Analyze ticketing data to optimize revenue strategy via manifest design, pricing, & sales strategies
• Build & maintain customer segmentation and event propensity models
• Lead departmental data visualization strategy across web and mobile platforms
• Lead departmental CRM strategy across web and mobile platforms
• Leverage fan data to proactively identify opportunities to enhance fan experience
• Analyze Rays.TV performance across channels to support content & revenue strategy optimization
• Develop robust dashboards to support in-depth retail & concessions data analysis to develop revenue optimization strategy
• Support cross-departmental ad-hoc requests for data analysis
• Lead fan, customer, partnership, and market research initiatives, including survey development, execution, analysis, and reporting to support strategic decision-making and business growth
• Oversee, develop, and mentor a team of analysts to build a culture of innovation and improvement
• Maintain key relationships with vendors, MLB, and other industry peers to ensure best practices
• Work closely with key stakeholders across departments to proactively identify opportunities for strategic, data-driven solutions

Minimum Qualifications for the Position:
• Bachelor's degree in mathematics, statistics, analytics, computer science, economics, or a related technical field
• Demonstrated success in leading a Strategy & Analytics team in sports/live entertainment
• Advanced proficiency in written and visual communication, with the ability to clearly communicate complex ideas and information to diverse audiences across the organization
• Proficiency in data visualization tools (Tableau preferred)
• Advanced proficiency in SQL (Snowflake preferred)
• Proficiency with CRM systems (Salesforce preferred)
• Proficiency in programming languages such as R or Python
• Experience with Tickets.com/ProVenue is a plus

Job Questions:
• How many years of experience do you have directly managing, coaching, or mentoring data analysts or business strategy & analytics teams?
• On a scale of 1-10 where 10 is the highest, please rate your proficiency with Tableau.
• On a scale of 1-10 where 10 is the highest, please rate your proficiency with statistical or programming languages (e.g. Python, R).