Customer Service Representative

This is a Full Time Job

The Tampa Bay Rays are looking for positive, detail-oriented, and committed individuals to join our phone customer service team within the Ticketing department. This position is responsible for resolving fan inquiries in a positive manner and providing an outstanding experience for all Rays fans while reflecting the fun and energetic atmosphere of Rays Baseball.

Call Center Customer Service Representatives will be trained on a variety of Tampa Bay Rays ticket products and gain knowledge and skills surrounding sports business operations.

Responsibilities:
• Provide customer service support for Rays fans over the phone through in-bound calls/voicemails, email, and in-person.
• Answer questions regarding tickets, promotions, the MLB Ballpark app, and Tropicana Field.
• Assist and be a resource to all fans throughout Tropicana Field.
• Ensure customer data is accurately reflected in ticketing system and CRM database.
• Assist with various special projects as needed alongside Front Office Sales & Service staff, Box Office, and Tech Team.

Qualifications:
• Customer service experience preferred.
• Experience with Microsoft Dynamics CRM and/or ProVenue Ticketing system is a plus.
• Ability to communicate effectively with fans, coworkers, supervisors and management team.
• Computer and problem-solving skills.
• Bi-lingual is a plus.

All candidates must meet the following criteria:
• This position is based out of Tropicana Field in St. Petersburg, Florida. All candidates must have local housing.
• Able to work in a high activity and heavily crowded professional sports venue.
• Provide at least one reference with name and phone number.