Coordinator, Fan Experience
Tampa Bay Rays
St Petersburg, FLThis was removed by the employer on 3/10/2020 5:18:00 AM PST
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Full Time Job
The Tampa Bay Rays are seeking an individual to fill a role in our Fan Experience department.
The Fan Experience Coordinator will be responsible for:
• Scheduling of Fan Hosts for Rays baseball, Enchant and other non-baseball events
• Develop and implement BURST training for all part-time staff
• Create and edit ABI templates for scheduling
• Work with team on Rays University training program
• Oversee Secret Shopper program
• Manage the design, production, allocation and distribution of Rays printed materials including employee manuals, training materials, stadium guide, ADA guide, stadium maps, and implementation of Guest Services related signage.
• Management of Fan Feedback system
• Manage front line staff incentive and rewards program
• Manager on Duty for non-baseball events including: Gymnastics, Enchant, Graduations etc.
• Assist in the development and organization of Rays Fan Fest
Qualifications:
• 1 – 3 years of management experience over large front-line staff
• Experience with ABI and 24/7 incident management strongly preferred
• Strong communication and organizational skills
• Positive attitude, work effectively with others
• Must be able to work long hours while standing or walking, walk up and down stairs, maneuver through the facilities, and lift heavy objects up to 50 lbs.
• Work schedule must be flexible – evenings, weekends and holidays required as needed.
• Experience in professional sports or theme parks preferred, but not necessary
• Bachelor's Degree required
All offers contingent on a satisfactory background check.