Festival Coordinator Sundance Industry Office

This is a Full Time Job

Member Summary:

Quick Summary (full description below):
The Festival Coordinator, Sundance Industry Office (SIO) supports the registration process for industry members at the Sundance Film Festival, both online and in-person. This role requires strong organizational skills, problem-solving abilities, and excellent communication skills.

• Salary: $20.32/hour
• Workplace Requirements: Hybrid, commutable distance to Park City, UT, with full-time availability required during the Sundance Film Festival.
• Years of Experience Required: 2 years of operational, administrative, and customer support experience.
• Education Requirements: Not mentioned.
• Hard Skills Required: Proficiency in Google Products, working knowledge of databases, Airtable, and advanced Excel functionality.
• Soft Skills Required: Strong written and verbal communication, organizational skills, ability to maintain discretion, and ability to collaborate across teams.
• Preferred Skills/Experience: Knowledge of the independent film industry, and familiarity with ActiveCampaign or other email marketing software.

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Full Posting:

POSITION OVERVIEW
The Festival Coordinator, Sundance Industry Office (SIO) maintains data related to the Festival registration process for industry members and facilitates their participation in both online and in-person components of the Sundance Film Festival. This role requires a high level of organization, attention to detail, problem-solving abilities, and strong communication skills.

Working under the direction of the Assistant Director, Industry Relations, the Registration Coordinator will also provide administrative and operational support to the department and customer support to industry members.

This temporary position works 32 to 40 hours per week from Wednesday, October 9, 2024, through Friday, February 14, 2025. Extended hours, including evenings and weekends to meet key deadlines and respond to on-call needs, may be required at critical points. Full-time availability will be required during the Sundance Film Festival. Remote work is possible leading up to the Festival, but the position must be based within a commutable distance to Park City, UT, to work onsite in a hybrid capacity.

Top priorities include, but are not limited to...
• Maintaining data in SIO's internal registration system and ticketing platform.
• Managing registration information in Airtable and Google Sheets.
• Facilitating the Festival registration process for industry members.
• Troubleshooting registration issues and collaborating with other departments when needed.
• Assisting with cross-training employees and volunteers on department workflows.
• Supporting sales agent registration and ticketing.
• Assisting with research projects related to membership and departmental functions.
• Handling external correspondence and responding to a high volume of email promptly.
• Managing distribution of documents and information to internal departments.
• Maintaining and updating SIO member resources.
• Auditing physical passes for onsite distribution.
• Providing customer support during the Festival, both online and in-person.
• Running Press and Industry screening reports for sales agents.
• Finalizing registration data and metrics after the Festival.
• Completing a comprehensive written wrap report.

You have the following direct or transferable skill sets:
• Legal authorization to work in the U.S.
• 2 years of operational, administrative, and customer support experience.
• Excellent written, verbal, and interpersonal communication skills.
• Exceptional organizational skills.
• Ability to maintain discretion and handle confidential information.
• Ability to collaborate across teams and contacts.
• Proficiency in Google Products.
• Knowledge of databases, Airtable, and advanced Excel functionality preferred.
• Working knowledge of ActiveCampaign or other email marketing software is a plus.
• Knowledge of the independent film industry is preferred.

You will be successful in this role if you...
• Manage large amounts of data with accuracy.
• Communicate effectively and problem-solve to provide excellent customer support.
• Collaborate closely with the SIO team and other internal departments to meet deadlines.

Benefits & Perks:
• Paid sick leave and Institute holidays
• Employee assistance program
• Wellness initiatives
• Sundance Film Festival passes and benefits