Festival Assistant Coordinator, Credentials

This is a Full Time Job

Dates Worked: 11/30/2016-2/08/2017

Position Summary: Processes Festival credentials and supports the credentialing department.

Duties and Responsibilities:
• Creates approximately 18,000 Festival credentials, includes auditing submitted information, reformatting photo files, etc.
• Consistently runs tests and tracks reprints to ensure credential barcodes link correctly to the ticketing and scanning system.
• Assists with tracking and maintaining proper levels of credential inventory (badge stock, badge holders, holographic stickers, printer ink cartridges, lanyards, etc.).
• Assists with ordering equipment and supplies as directed.
• Upholds credential policies and procedures at all times and provides accurate instructions for departments as needed.
• Maintains an accurate and organized credential photo database.
• Inputs accurate records on processing, printing, receipt, and distribution of credentials.
• Assists with facilitating staff trainings on the ticketing system, procedures, deadlines, etc. as requested.
• Assists Festival associate manager with various projects, such as requesting and scheduling credential volunteers, providing feedback back on volunteer evaluations, scheduling trainings, etc.
• Documents credential issues and concerns and escalates issues to manager when necessary.
• Provides a detailed report of work completed, procedures, and operations of position.
• Other duties as assigned.

Position Requirements:

Employee has legal authorization to work in the United States.

EDUCATION AND EXPERIENCE
• 1 year of experience with formatting digital photos, cameras, and scanners.
• Experience working with Toptix or another ticketing system preferred.

KNOWLEDGE, SKILLS, AND ABILITIES
• Able to scan, crop, and convert electronically submitted photos to JPEG files.
• Strong project coordination skills, with the ability to maintain multiple projects simultaneously.
• Excellent customer service skills.
• Working knowledge of Excel, Adobe Photoshop, FileMaker Pro, Gmail, Google Drive and Calendar.
• Excellent communication and interpersonal skills (written and verbal).
• A professional attitude and demeanor (tact, sensitivity, and diplomacy).
• Detail oriented, able to audit work to avoid mistakes, and perform tasks accurately.