Account Manager
Storyblaster
Studio City, CAThis was removed by the employer on 7/24/2019 5:11:00 PM PST
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Full Time Job
Our Account Manager will be the point person and outward voice of our company when dealing with high-level contacts from partner organizations. The ideal candidate has stellar communication skills and possesses the ability to flawlessly manage multiple accounts, while identifying new ways of growing partnership opportunities. This is a dynamic, fast-paced role, combining customer service, marketing, team management, and basic software & tech skills.
Duties and Responsibilities:
• Managing Partner Onboarding Flow from the time our sales team hands off the deal, through implementation (contract signatures, asset exchange, updating Salesforce etc.)
• Acting as the primary point of contact for partners, providing white-glove service, via phone, email, and in-person meetings & events.
• Reporting on process and progress to in-house management and outside partners, driving KPI's so each account adds maximum business impact.
• Cultivating new partnership opportunities and working with the sales team to qualify leads and solidify new partner accounts.
• Ongoing testing to ensure all aspects of active partnership flows are functioning optimally.
• Delegating tasks to others when appropriate in support of partnership workflows.
• Creating streamlined processes to grow partnerships as we scale.
Requirements:
• Previous account management experience, preferably with a SaaS, Tech, or related company selling consumer software or similar products.
• Outstanding communication skills, both written (impeccable spelling & grammar) and verbal (ability to converse with high-level partner contacts in person as needed).
• Ability to manage multiple accounts and initiatives without missing any details - Partners need to feel ''taken care of'' at all times.
• Experience with industry-standard software including Atlassian Suite (Jira, Confluence), Salesforce (or similar robust CRM), and Microsoft Office; experience with email management systems (Klaviyo, Constant Contact, etc) will be helpful as well.
This is an independent contractor position (to start) with pay ranging from $4500 to $5500 per month, with room to grow based on performance. Storyblaster offers many perks including a creative, collaborative atmosphere - our team is diverse, talented, and loves coming to work each day! If you think you have the necessary experience and positive attitude we're looking for please submit your resume and any supporting materials, along with a BRIEF intro describing why you would be a good fit for this role.