Box Office Manager

This is a Freelance Job

IDENTIFYING INFORMATION
Job Title: Box Office Manager
Responsible To: Senior Manager, Ticketing
Accountable To: Associate Producer

POSITION SUMMARY
Reporting to the Associate Producer and Senior Manager of Ticketing, the Box Office Manager is responsible for overseeing box office operations during all performances. This role includes delivering exceptional customer service, resolving ticketing issues, managing onsite ticket sales, and preparing end-of-day performance and sales reports. The ideal candidate is detail-oriented, proactive, and comfortable working both independently and with a team.

DUTIES AND RESPONSIBILITIES
- Provide each visitor with a warm, welcoming greeting to promote a positive guest experience.
- Handle walk-up ticket sales and apply appropriate up-selling strategies to maximize revenue.
- Process debit and credit card transactions accurately and confidently.
- Operate computerized ticketing systems while ensuring all account and customer data is captured accurately.
- Maintain confidentiality and discretion regarding all account and payment information.
- Interpret and adhere to all ticketing policies and procedures to uphold high service standards.
- Troubleshoot ticketing system issues, equipment, and hardware as needed.
- Balance daily transactions with a high degree of accuracy and identify or resolve discrepancies.
- Demonstrate familiarity with the venue and surrounding area to provide accurate directions and information to guests.
- Maintain thorough knowledge of ticket pricing, show schedules, promotions, seating layouts, and operational procedures.
- Address and resolve customer concerns related to ticketing and seating.
- Perform additional duties as assigned to support a smooth and successful run of the production.

REQUIREMENTS
- Experience with Ticketmaster ticketing systems is mandatory.
- A proactive, professional, and customer-focused approach to work.
- Strong interpersonal skills with the ability to communicate effectively with guests, colleagues, and leadership in person, via email, and by phone.
- Reliable, punctual, and able to work efficiently both independently and as part of a team.
- Demonstrated cash-handling accuracy and experience with POS or computerized sales systems.
- A positive, can-do attitude and willingness to support the production team as needed.
- A love of magic or live entertainment is a plus!