Community Manager

This is a Full Time Job

Stampede Studios is seeking a 100% in-office (not remote or hybrid) community manager for our rapidly growing Social/Digital team.

The Community Manager acts as the liaison between our client and its social communities/audience. They act as the voice, tone, and moderator of the property through community support, content distribution, and digital engagement to build brand presence and trust in the social space. Your role may require the ability to work evenings, weekends and holidays, if necessary to support the accounts.

Who you are

You are a storyteller who thrives in the fast-moving world of entertainment, sports and social. You are culturally tuned-in and quick to spot what fans care about. You are collaborative, proactive, and always ready with a clever comment or creative idea.

What you'll do

• Responsible for managing social fan communities within the scope of the client agreement; including posting, writing copy, creating a social calendar, responding to fans, spam monitoring, monitoring conversations, trends, and cultural moments to identify real-time engagement opportunities.
• Act as the day-to-day voice of the brand, engaging directly with fans, talent, and influencers. Identifying unique opportunities to elevate community conversation. Draft and post reactive content (when news breaks, big moments or trends).
• Participate in pitch deck creation and ideation.
• Track and report on performance metrics and community sentiment, offering insights and recommendations. Offer strategic insight on the communities, guiding toward the optimal tactical executions that meet the specific marketing objectives and social best practices.
• Work closely with strategy, producers, creative directors, designers and others to ensure efficient creation of assets, community management and engagement.
• Engage in daily production check-ins, and the weekly account team meeting.
• Participate in solving client needs strategically, which includes participation in ideation and brainstorms where needed.
• Facilitate reporting and work on client recaps of social performance, and create weekly, quarterly and yearly reports that highlight top performing and bottom performing posts, sentiment, etc.
• Support live events, premieres, and activations with on-the-ground social coverage and live posting
• Note platform updates and trends as they happen and make corresponding recommendations for the brand
• Stay up to date on sports, pop culture, and social trends to inform content and tone
• Performs other related duties as assigned by management.

Qualifications

• A passion for sports! You must have professional community management experience with sports teams, sporting events, and/or sporting leagues.
• You're ingrained in social media culture and trends and have a deep understanding of social entertainment and sports marketing creative content, audience engagement, tactics, and best practices.
• You must possess a natural ability to engage audiences in the social space, as well as communicate with clients regarding community performance.
• Deep Understanding of social platforms: Facebook, Instagram, TikTok, X/Twitter, and emerging platforms. You understand how audiences behave across each, know what makes content resonate, and stay ahead of evolving features, formats, and trends. You're the kind of person who spots what's about to blow up before everyone else - and brings those ideas into the mix.
• Ability to multitask in a fast-paced, collaborative environment
• You must demonstrate intellectual curiosity and the desire to introduce clients to potential new strategies and solutions that will positively impact their business.
• You must exhibit excellent communication skills, both orally and in written form at all times.
• Strong writing skills and ability to capture brand voice across multiple properties
• You must effectively present information in both one-on-one and group situations to clients and other employees of the agency.
• You must be flexible, responsive and have the capability to ''think on your feet''.
• Self-starter with understanding of urgency and ability to prioritize without much outside direction.
• Ability to work well collaborating with a team and independently.
• Solid problem-solving skills with an emphasis on being proactive, not reactive.
• Strong organizational skills.
• Experience with social media management and analytics tools
• Proficiency in Socialbakers, Microsoft Office for MAC, Google Docs, Trello, Slack.