Senior Manager Display Systems

This is a Full Time Job


The Senior Manager of Display Systems will be responsible for maintaining the largest LED screen in the world, a 160,000 sq. ft. 16K x 16K domed LED media plane. You will also maintain a 366' tall 1.2 million pixel exterior LED dome, a more traditional 68'x18' digital signage wall, and an assortment of smaller displays and projectors throughout the venue.

You will manage a team of full-time display technicians working in first, second, and third shifts, while developing strategies, workflow guidelines, and SOPs for ensuring our displays remain in top operational condition. You must be comfortable climbing a curved steel structure and working at heights, with experience in operating boom lifts and with rope work. The ideal candidates will possess certification for working at height. This role will encounter times when you'll need to work in challenging physical scenarios for extended time periods whilst carrying out maintenance.

What will you do?
• Manage a team of display technicians and climbers, including hiring, training, scheduling, mentoring, and filling in as needed.
• Responsible for ensuring LED and projector display systems stay in top operational condition, including emergency repairs and scheduled maintenance.
• In collaboration with Technical Operations, responsible for additional display systems including atrium activations and digital signage.
• Work closely with Playback team to troubleshoot and resolve source of display problems.
• Work closely with IT and Broadcast teams to troubleshoot and resolve issues with ST2110 network connectivity.
• Work with other venue managers to ensure all operational and production needs are met, sharing knowledge, resources, and personnel with other disciplines.
• Along with other Production Systems managers, will serve rotating shifts as the Manager on Duty supervising all disciplines within the Production Systems department.
• Fill in for 2nd/3rd shift Display Systems manager as needed.
• Coordinates with departmental managers and leadership to quickly address unresolved issues that arise in a brand-new venue, and to subsequently participate in debriefs to explore updates to departmental roles and responsibilities.
• Create Standard Operating Procedures, training guides, and accurate and continually updated documentation.
• Assist in planning and documenting department operational and capital budgets.
• Maintain accurate records of work and maintenance activities.

What do you need to succeed?
• 10 years experience with highly complex arena sized LED screens and complex LED processing systems.
• 10 years experience in high profile live production environments, including theatrical, concerts, sports, and awards shows.
• Extensive knowledge of LED products from various manufacturers.
• Working expertise in gamma, bit depth, video signal analysis, chroma sub-sampling, video compression and artifacts.
• Ideal candidate has experience working in 3D space, with thorough knowledge of warping, ST maps, OBJ files, etc.
• Ideal candidate has substantial experience with projectors and projector blending.
• Experience with electronics, soldering, and the repair and maintenance of LED screen components.
• Has a solid knowledge of networking and IP configuration, experience with ST2110 is a significant bonus.
• Highly prefer experience working with media playback systems such as Disguise, Pandora, and 7thSense.
• Has working familiarity with a variety of theatrical production technologies including lighting, audio, and special effects.
• Must be comfortable working at heights of 200’-300’ with rope access and from boom lifts.
• Must be able to climb a curved structure that changes in grade from 90° to 0°.
• Must have proven experience managing teams during high-profile, stressful events.
• Must be willing to learn roles and skills of direct reports and step in to assist when necessary.
• Must be flexible with work hours; this role performs on “Production time” with many work hours taking place outside of the traditional 9-5.
• Must be willing to work nights, weekends and holidays as needed, rotating with other managers when possible.
• Must be flexible in roles and responsibilities – this is a brand-new bleeding-edge venue with many unknowns, “not my job” is not an acceptable phrase.
• Above all, must have a love of using performance, technology, and media to bring an amazing experience to our guests, and provide leadership and mentorship to our staff.