Commercial Operations Specialist

SXSW Commercial Operation Specialist

Job Purpose
The Commercial Operations Specialist keeps the Commercial Group's systems and projects running. This hands-on role spans HubSpot and Airtable and coordinates cross-functional commercial projects from intake through completion.

Duties & Responsibilities
Responsibilities include but are not limited to:
• Serve as the day-to-day HubSpot lead for the Commercial Group, including properties, lists, workflows, forms, and user permissions.

• Manage HubSpot request intake: triage, prioritize, build or route, and close the loop with the requester.

• Own CRM data hygiene: deduplication, required fields, naming conventions, and regular audits.

• Build and maintain Airtable bases that support commercial workflows, including intake forms, trackers, and approvals.

• Maintain clean, documented bases connected to HubSpot and other tools where integrations exist.

• Train teammates on how to use bases and update them as workflows change.

• Coordinate commercial projects from intake through completion, including timelines, owners, dependencies, and status reporting.

• Run working sessions with agendas, notes, action items, and follow-through.

• Coordinate launch readiness for client-facing tools such as brand pages and lead retrieval, including QA, checklists, and post-launch follow-up.

• Write and maintain SOPs, user guides, and process maps for HubSpot, Airtable, and commercial workflows.

• Support onboarding and seasonal refresh training on commercial tools.

On-site Event Responsibilities
• Serve as the on-site point of contact for HubSpot, Airtable, and commercial tool issues during the annual conference and festival.

• Support brand pages and lead retrieval onsite by tracking issues, routing fixes to internal teams and vendors, and updating stakeholders.

• Keep trackers and documentation current in real time so post-event follow-up is clean.

Qualifications & Skills
Qualifications include:
• 2 to 4 years of experience in marketing operations, revenue operations, commercial operations, or project coordination, ideally within events, media, agencies, or creative industries.

• Hands-on HubSpot experience building workflows, properties, lists, and reports. HubSpot certifications preferred.

• Working experience building and maintaining Airtable bases, including forms, views, and automations.

• Strong project coordination skills, including timelines, trackers, meeting notes, and follow-through across multiple work streams.

• Clear writer who can turn a messy process into a simple SOP or guide.

• Close attention to detail and comfort owning data accuracy.

• Able to juggle competing requests, ask the right questions, and know when to escalate.

Physical Requirements
The physical demands described here are representative of those that an employee must meet to perform the essential functions of this job successfully:
• Prolonged periods of sitting or standing at a desk and working on a computer.

• Ability to lift to 10 pounds occasionally, as needed.

• Manual dexterity to operate standard office equipment such as computers, phones, printers, etc.

• May require occasional bending, reaching, kneeling, or climbing stairs.

• Ability to work outdoors, including exposure to varying temperatures or noise levels during the event.

Work Location & Schedule
This is a full-time position based in our Austin, Texas office. You must be available to work additional hours from January through March, including evenings and weekends. You must also be available for the March event, which will have extended on-site working hours.