Workplace Experience Coordinator

This is a Full Time Job

Coordinator, Workspace Experience is responsible for supporting the operations of and engagement activities designed for employees based at a 240,000sf workspace campus for 3 distinct operating businesses of Sony Pictures Entertainment. The person in this role will also handle purchasing, vendor relations, inventory, ticketing systems, supply ordering, as well as managing invoices and payments to vendors and general administrative work. Working as part of a team, this individual may be called upon to oversee ongoing programs such as lunch service, screenings, wellness programs, and a series of employee engagement activities. In addition, the general upkeep and appearance of the workspace will be managed by the Workspace Experience team and the ideal candidate will have a commitment to clean and productive workspace presentation. The role calls for someone with a commitment to hospitality services, facilities operations, and engagement with a strong focus on customer service and employee experience.

The person in this role should be a natural people person, a dedicated problem-solver and someone committed to going the extra mile to ensure a best-in-class workspace experience. Good communication skills and experience with multiple digital tools and computer programs are required as well as facility with learning new platforms and products quickly. The Coordinator, Workspace Experience should be detail-oriented and customer-focused. A strong sense of teamwork, can-do attitude, and 'no job is too small' mentality is essential.

Responsibilities:
• Administrative functions including billing and invoicing, regularly updating our ticketing system and user response programs, responding to emails in real time to address requests, and helping to organize and streamline processes and procedures.
• Managing food service and food operations throughout the facility. The coordinator is responsible for working with the lunch vendor to prepare menus, communicate about food process and experience, and manage an ongoing food program for the community serving about 500 meals per day.
• Responsible for procurement and management for 6-9 in-house pantries on the upper floors. Pantries will incorporate filtered water options, coffee machines, and snacks to employees working onsite. The Coordinator has ultimate responsibility for the snack and beverage experience on the upper floors and maintenance of the pantries throughout the day.
• Designing, preparing, and managing regular employee engagement programming including but not limited to wellness programs, screening series, speakers and guest appearances, happy hours, game nights, competitions, and team building activities.
• Event planning for a wide variety of event types, sizes, and audiences. Event support for events designed and managed by each respective operating business.
• Managing office services communications through a variety of approaches so that all community members are aware of the benefits, perks, and activities available to them.
• Maintaining awareness of all On-lot events and activities so that events can be mirrored at this new location.
• Track actual expenses through utility bills to better assist with budgets, cost estimates and assist in the evaluation of proposals and any other reports as directed.
• Managing a ticketing system to assist employees with maintenance requests, hotel desk booking support, directing tickets to the right partners for disposition and ensuring that the work is completed timely.
• Managing purchasing, procurement of supplies and equipment to keep the building running successfully and efficiently.
• Handling office supplies and supporting office services functions to ensure that all pantries and print/copy rooms are stocked and refreshed regularly.
• Community relations

Qualifications:

The ideal candidate will have the following qualifications and skills:
• Attention to detail and excellent organizational skills are essential.
• Ability to review invoices and budgets to ensure alignment with budget goals
• An established track record in food service, customer service, and event management
• Experience in high-touch customer-focused environments
• Experience meeting and exceeding client expectations, and strong technical experience in conceptualizing and executing events and engagement strategies
• Strong communication skills
• Ability to work autonomously in ambiguous environments, with a strong willingness to learn and continuously improve.