Business System Specialist
Sony Pictures
Culver City, CAThis was removed by the employer on 5/7/2019 1:52:00 PM PST
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Full Time Job
Business System Specialist (ServiceNow)
Business System Specialist (ServiceNow)
The Business System Specialist will perform a vital role in the technical design of the ServiceNow platform, mapping business requirements to system and technical solutions and will have an opportunity to support a global ServiceNow practice. The selected candidate will work closely with application development and infrastructure teams and will be responsible for mentoring other ServiceNow developers. They will also perform the role of a senior developer in support of solutions, implementations and optimization of the system.
They will contribute to architectural decisions and provide guidance to the technical team. Their abilities to manage up/down and distill technical topics in a way that can be understood by stakeholders and functional teams is critical. They will be responsible and empowered to escalate to Sr. Management on any issues in the technical environment.
Responsibilities
include:
• Provide the technical architecture expertise to drive complex delivery initiatives for efforts requiring deep business, system or technology understanding (expert). The Solution Specialist will often play the specific delivery role of ''technical lead'' on the ServiceNow platform
• Perform a technical/architecture role with specific experience with the ITSM, ITOM and ITBM products
• ITSM – CMDB, Change, Incident, Problem, Knowledge, Service Catalog
• ITOM – Discovery, Orchestration, Event Management
• ITBM – Performance Analytics, Software Asset Management
• Manage and review development resources (employees and contractors) and must be able to share experiences and lessons learnt on:
• Application UI Configuration
• Workflow configuration
• Development of requirement integration components (SSO, LDAP, etc.)
• Development of required client specific reporting
• WebServices, API's, Database-level integrations/ETL
• Web Technologies (XML, HTML, JavaScript, Web Services, etc.)
• Prior implementation experience with one or more of the following:
• Data separation approaches within ServiceNow: Domain Separation, Application Inheritance, Adhoc (data policies and security rules)
• Enterprise architecture domains
• Service oriented and distributed application architecture in the enterprise (web services, data access and persistence, client/server, etc)
• IT Operations experience in storage, network and related configuration items of enterprise environments
• Experience in system administration of UNIX and Windows servers
• Participate in the selection/development and implementation of innovative, technology-based solutions that will result in reliable, flexible, coherent and cost-effective solutions for the benefit of all SPE businesses worldwide
• Collaborate with the technical, functional and infrastructure teams to research third party products and solutions, and bring innovative, value-enriching technology-based solutions to SPE
• Support IT Audit requirements and the business continuity and disaster recovery standards and procedures
• Support the Data Integrity, Process, Technology, Security architecture requirements of the company and support the standards established by the IT organization
• Provide expert guidance and assist on Level 3 incidents and problems that cannot be resolved by L1, L2 or other technical staff
• Develop solution strategy roadmaps
Key outputs include:
• High- and low-level design documents and technical specifications for development and enhancement work efforts
• Problem Management & Root cause analyses
• Solution strategies and designs
• Technology selection deliverables
• Best practice documents and deliverables for area of expertise
• Educational deliverables
Qualifications:
• Experienced in designing and/or developing in one or more of the following IT disciplines: Web technologies, SaaS Platforms, Field Support and Branch Operations, IT Security & Compliance, Package Applications, Supply chain, Digital Media Mgt, SAP Financials, Media Distribution, Intellectual Property Rights Mgt, and application development methodologies, and/or application development tools/techniques/practices
• Track record for delivering quality solutions and meeting customer satisfaction measures
• Experienced in translating business requirements into technical specifications and in developing prototypes and in launching pilot tests
• Typically, 8 years of IT work experience, with 8 years in functional IT discipline (ServiceNow)
• Experience working for a major studio supporting ServiceNow Systems Administrator certification required
• ServiceNow Implementation Specialist certification strongly preferred
• Proven and demonstrated consulting experience (problem solver with attention to detail, resourcefulness.
• Demonstrated ability to work and use SDLC/SCRUM as a delivery methodology
• Strong JavaScript skills and understanding
• Experience with Web Technologies like XML, HTML and Web Services.
• Knowledge of technical components such as LDAP, VPN and SSL
• Strong communication skills (active listener, think before acting, superb verbal and writing skills)
• 4 years of Leading and managing multiple engagement teams providing organizational leadership, mentoring, career development and coaching.
• Working with clients to assess current state of tools and processes and define approach to transition to a service-based organization
• Proven experience in Agile Project Management
• Experience in crafting solutions leveraging global delivery model
*Sony Pictures Entertainment is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, age, sexual orientation, gender identity, or other protected characteristics.
* Sony Pictures - CA - Culver City Area & Studios