Senior Coordinator, Client Operations
Sony Pictures
London, UKThis was removed by the employer on 3/5/2020 5:51:00 AM PST
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Full Time Job
Senior Coordinator, Client Operations
Please note that this role is based in the United Kingdom. In order to enable us to meet statutory and regulatory obligations of the United Kingdom immigration system you must have the appropriate immigration permission needed to work and reside in the United Kingdom.
Overview
The position facilitates foreign language localisation (dubbing, voice over and subtitling) activity to service Airlines, Home Entertainment, Television, Network Operations, Internet and Theatrical uplift markets while adhering to established global procedures, technical specifications, and production workflows. Supports regional management in continual development of policies, procedures, workflows and performance standards to maintain timely delivery of highest quality localized elements at lowest cost while anticipating changes in workflows for implementation of new technologies.
Responsible for managing the creation, delivery (including 'Hot From the US') retrieval and associated administration for client deliverables in allocated EMEA territories, including but not limited to Free, Pay, VOD and EST, while adhering to established global procedures, technical specifications and production workflows, and SPE client contractual terms. Participation in development of policies, procedures and performance standards to maintain timely delivery of highest quality localised elements and as needed accelerated titles at lowest cost while anticipating changes in workflows for implementation of new technologies.
Manage customer requests and provide status as requested for regional territories. Oversee LOB exception issues and requirements including vendor management and asset retrieval from clients and vendors. Participate in TQM metric reviews, RFP projects and manufacturing cost analysis for specific projects.
Core Responsibilities
LOCALISATION – 65%
• Manage dubbing, voice over and subtitling projects with regional dubbing vendors.
• Liaise with LOBs and external clients regarding deadlines, voice casting and rejections.
• Issue Purchase Orders for dubbing /subtitling projects with regional dubbing vendors.
• Advise and manage localisation strategies for assigned projects to vendors and regional teams.
• Research and be aware of dubbing rights and restrictions for key talent in assigned territories.
• Monitor dubbing, voice over and subtitling requests and manufacturing in designated LOB tracking systems.
• Assume responsibility for adherence to legal restrictions, delivery of source elements, delivery of final assets.
• Oversee localisation of high profile (category A) studio projects.
RETRIEVAL – 5%
• Participate in retrieval and quality control processes / mastering of acquisition titles.
• Perform duties in the most cost-effective and efficient manner possible, including but not limited to identifying and implementing cost saving and streamlining opportunities wherever possible.
• Process the return of created masters, dubbed tracks, paperwork and subtitled files.
LOB SUPPORT and CONSULTATION – 10%
• Support SPE sales groups in new deal development strategies, client launches, contract amendments – with particular emphasis on supporting SPE digital fulfilment strategy.
• Advise SPE peers on strategies to leverage use of the SPE internal teams (such as the Distribution Backbone).
• Participate in LOB tracking meetings which would include such issues as; dubbing schedules and concerns, title avail information, DBB volume, upcoming deals and volume forecasting.
• Conduct library research/sales histories for existing materials availability in preparation for GMS product fulfilment.
• Advise SPE sales of materials availability for requested titles. Supply costs to retrieve elements or create new materials as required. Retrieve elements as required, tracking on designated database.
• Snr coordinator will be expected to manage and support GMS fulfillment strategies in territories that could be considered challenging and/or require a greater degree of responsibility.
EXCEPTION MANAGEMENT – 10%.
• Management of LOB accelerated delivery workflows and requirements. Ensure that there is clear communication with LOB on requirements and delivery timelines. Conduct order prioritization and provide local support for Home Office for accelerated delivery.
• Provide local support to home office for on time delivery and rejection management. .
• Participate in review and analysis of monthly performance metric reports (volume trends, on time delivery vs. missed deadlines, reasons for late delivery, rejection rates, specific rejection issues etc.) for strategic planning and project placement.
• Assist senior management team with data sourcing, analysis, reporting and dissemination.
GMS LOCAL SUPPORT – 10%
• Represent Dubbing team with GMS internal manufacturing departments, to ensure on time delivery of source materials, assist in solving material issues and provide guidance on dubbed delivery requirements
• Assist senior management team with creative processes around dubbing workflows to enhance our localized product.
• Support managers with process and workflow guidance to the wider team and escalate issues where appropriate.
• Share, problem solve and discuss processes, ideas, workflows with regional teams to promote inclusion, collaboration and synergy within the global dubbing team.
Job Requirements
Knowledge of:
• Dubbing and subtitling for Theatrical, Home Entertainment, Television and VOD platforms
• Film, audio & video post-production
• Video and audio formats
• Digital file transfer methods
• Broadcast processes
Skill in:
• Written and verbal communications
• Administrative organisation
• Microsoft Office suite
• A second language (preferable)
Ability to:
• Successfully manage deadlines
• Maintain positive relationships with internal/external clients and vendors across different cultures and nationalities
• Demonstrate adaptability and initiative
• Make decisions with limited supervisor input
• Organise and process data from variety of sources and communicate information in a clear, professional manner
Sony Pictures Entertainment is an equal opportunity employer. We evaluate qualified applicants without regard to race, colour, religion, sex, national origin, disability, veteran status, age, sexual orientation, gender identity, or other protected characteristics
* Sony Pictures - GBR - London