Member Services Representative I Pure Flix

This is a Full Time Job

Member Services Representative I Pure Flix

The Member Services Representative I responds to customer inquiries by phone for a majority of the day (7.25 hours of 8 hour workday), They resolve routine and basic problems, communicate solutions and focus on saving accounts from cancelling. Representative's also analyze a member's service needs and will escalate items to Tier 2 and Supervisor as appropriate. Overall, the Customer Service Representative possesses a moderate understanding of general aspects of the job, demonstrates empathy, customer service skills and the ability to save accounts.
• Inbound Phone calls: 90%
• Responding to emails: 5-10%

Requirements:
• High School Diploma, required
• Proficient in basic computer skills
• Must have the ability to sell (save accounts), build rapport
• Detail oriented
• Quick learner and one who seeks to grow with the company
• Able to multitask under pressure and maintain client focus
• Bi-lingual (English/Spanish) is a plus
• Customer Service experience call center, face to face or chat preferred
• Excellent written and verbal communication skills
• Experience with Microsoft Office Suite

*Sony Pictures Entertainment is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, age, sexual orientation, gender identity, or other protected characteristics.

USA - Scottsdale - Pima Road - Affirm Entertainment