Director, Employee Relations - Crunchyroll

This is a Full Time Job

The Director of People & Experience Employee Relations & Policy team is a significant contributor to key functions within the People & Experience department. The Employee Relations team is focused on creating an inclusive environment that supports all of our people, professionally and personally, to ensure that we can bring our best selves to work and drive creativity, innovation and results by connecting with the rich diversity of our employees, audiences and partners.

This position handles routine to complex employee relations matters in consultation with and at the direction of the Crunchyroll Vice President, People Business Partnerships and Sony Pictures Entertainment Director, Employee Relations & Policy for investigations into harassment, discrimination, or other complex or legally based allegations. This role is also responsible for delivering our Spotlight on Respect training to our employee population including leadership.

The Director is responsible for day-to-day support of the Employee Relations & Policy function, which services the Crunchyroll business groups as well as assess the ER climate, providing an objective and balanced approach to employee relations issues, while demonstrating a sensitivity to employee complaints in alignment with Crunchyroll's high-performance culture/expectations and Company policies. This leader will partner with People Business Partners, the Legal team and other stakeholders to identify, address and resolve high-risk employee related issues and escalations. They will proactively engage senior stakeholders to influence and advise on strategic issues to improve employee and manager interactions and enhance the overall employee experience.

The ideal individual will be proactive and anticipatory in approach, possess excellent judgment in a variety of situations, present in a calm, approachable style that builds credibility and interaction at a variety of levels, demonstrates superior written and verbal communication skills, display an ability to pivot between priorities, can work autonomously and knows when to escalate, has a high attention to detail, exemplify an energetic, poised, and positive demeanor. The position requires the capacity to manage multiple priorities and work well in a matrixed, diverse, fast-paced, team environment. As a representative of People & Experience, the successful candidate also must maintain the highest level of confidentiality, integrity and diplomacy regarding all matters.

Specific Responsibilities:
• Responsible for the development and execution of the Company's positive employee relations initiatives, including the design, plan, and facilitation of employee feedback sessions
• Exercise strong analytical skills to integrate existing data and insights from employee feedback sessions to detect risk in the work environment and identify solution-focused action plans
• Investigate complex team member allegations and concerns that could implicate significant legal, regulatory, financial, or other risks including harassment, discrimination, retaliation, workplace violence, and other violations of regulations, policies, and procedures
• Provide recommendations for the appropriate course of action based on the outcome of investigations
• Use excellent interviewing, interpersonal, and documentation techniques and utilize the designated on-line case management tool for reporting, documenting, and tracking investigations
• Engage and participate in projects and initiatives related to employee relations investigations
• Review investigation cases and issue trend data and provide actionable feedback to legal, BP teams, and senior leaders to reduce overall risk in the organization
• Serves as the Employee Relations representative responsible for cases involving employee leaves of absence (i.e. FMLA, STD, Workers Compensation, etc.) and reasonable accommodation requests
• Evaluate reasonable accommodation requests and engage in the interactive process while partnering with supervisors and managers to explore effective accommodations
• Proactively maintain Employee Relations case management system in a timely fashion and generating reports on request from the team
• Create and/or edit letters, PowerPoint presentations, and Microsoft Excel spreadsheets as requested
• Coordinate and organize employee trainings and other initiatives
• Participate in and contribute to the proactive review and implementation of process improvements within People & Experience
• Partner with HRIS on supporting tools/systems and troubleshooting issues

What You'll Need
• Bachelor's degree in human resources, Business Administration, or a related field; Master's degree preferred.
• 9-12 yrs HR experience with at least 7 of those in conducting workplace investigations and accommodations
• Knowledge of global employment laws, regulations, and statutes, such as GDPR, Data Privacy, FLSA, FMLA and other local employee protections laws is essential
• Experience designing and administering scalable compliance related processes and programs
• Deep expertise in employee relations investigations providing a customer-first approach to work and thriving in a fast-paced business environment
• Ability to proactively share a point of view, appropriately challenge assumptions, consider and adapt to alternative perspectives, and take initiative to drive matters to closure
• Demonstrated experience producing executive level written materials and presenting before executive audiences
• Experience working with HR information systems and investigation case management software
• Excellent written and verbal communication and interpersonal skills, especially as they pertain to conducting workplace investigations
• Experience conducting trainings around compliance and respectful workplace culture
• Strong creative problem-solving skills, critical thinking, and intuitive sense of business acumen
• Highly collaborative approach
• This position may require occasional travel; will be onsite at the Crunchyroll office in Los Angeles 70% of the time