Client Services Manager

This is a Full Time Job

The Manager, Client Services is responsible for managing global digital fulfillment of content driven by SPT Sales and Operations contractual deals and obligations. This position will liaise directly with both internal/external clients and partners ensuring contract and delivery requirements are met. This position will also oversee deal launches, on-going digital servicing including the management of various steps needed to prepare content such as video mastering, asset retrieval, localization, on-boarding, encoding, transcoding & delivery.

Responsibilities
Day to Day Activities

Working closely with the Executive Director, facilitate the day-to-day activities and ensure that materials (video, audio, subtitles, closed caption files, etc.) are delivered by client's request and contractual obligation.

Contract Fulfillment

Review and analyze contracts and/or client orders, to fulfill SPE obligations regarding distribution of materials.

Tracking and Reporting

Maintain all servicing activity on designated SPE tracking system for allocated territories to track status of client's delivery.

Staff Development

Supervise coordinators and directly manage all servicing activity through direct reports for allocated territories.

3. Vendor Communication Activity

Conduct daily communication with third party vendors and DCS internal manufacturing departments.

4. Client Operations Special Initiatives

Support and participate in internal and external matrix teams involved in special initiatives and projects.

5. Research

Conduct current and library research as assigned.

Requirements
Work Experience: 3 to 5 years of Film and/or TV sales servicing experience and managing a team.

Education: BA/BS degree

Knowledge of:
• Material distribution and general sales servicing of product for the TV/PPV/VOD markets
• Video, audio and subtitle/cc elements (digital and physical)
• Digital delivery
• Rejection resolution
• Industry developments (clients, competitors, technology)

Skill In:
• General computer applications such as Xytech and Microsoft Office
• Excellent interpersonal skills and communication skills

Ability To:
• Make decisions with limited supervisor input
• Organize data from a variety of sources and communicate information clearly
• Identify clear priorities and meet department goals
• Crosstrain and collaborate with various groups
• Manage costs within budgetary constraints
• Be a versatile learner, open to change and the challenge of unfamiliar tasks