Client Operations Coordinator
Sony Pictures
London, United Kingdom, UKThis was removed by the employer on 8/9/2019 5:52:00 AM PST
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Full Time Job
Client Operations Coordinator
Please note that this role is based in the United Kingdom. In order to enable us to meet statutory and regulatory obligations of the United Kingdom immigration system you must have the appropriate immigration permission needed to work and reside in the United Kingdom.
The position coordinates foreign language localisation (dubbing, voice over and subtitling) and fulfilment on behalf of Airlines, Home Entertainment, Internet, Network Operations, Television and Theatrical uplift markets while adhering to established global procedures, practices, technical specifications and production workflows.
Responsible for managing the creation, delivery (including 'Hot From the US'), retrieval and associated administration for client deliverables in allocated EMEA territories, including but not limited to Free, Pay, VOD and EST, while adhering to established global procedures, technical specifications, production workflows and SPE client contractual terms.
Support regional management in continual development of policies, procedures and performance standards to maintain timely delivery of highest quality localised elements at lowest cost. Anticipate changes in workflows for implementation of innovative technologies and procedural efficiencies.
Manage client requests, regional vendors and provide status updates for regional territories as requested by management.
Participate in TQM metric reviews, RFP projects and manufacturing cost analysis for ad hoc projects.
CORE RESPONSIBILITIES:
LOCALISATION – 75%
• Manage dubbing, voice over and subtitling projects with regional dubbing vendors.
• Liaise with LOBs and external clients regarding deadlines, voice casting and rejections.
• Issue Purchase Orders for dubbing /subtitling projects with regional dubbing vendors.
• Advise and manage localisation strategies for assigned projects to vendors and regional teams.
• Research and be aware of dubbing rights and restrictions for key talent in assigned territories.
• Monitor dubbing, voice over and subtitling requests and manufacturing in designated LOB tracking systems.
• Assume responsibility for adherence to legal restrictions, delivery of source elements, delivery of final assets.
RETRIEVAL – 5%
• Participate in retrieval and quality control processes / mastering of acquisition titles.
• Perform duties in the most cost-effective and efficient manner possible, including but not limited to identifying and implementing cost saving and streamlining opportunities wherever possible.
• Process the return of created masters, dubbed tracks, paperwork and subtitled files.
LOB SUPPORT and CONSULTATION – 10%
• Support SPE sales groups in new deal development strategies, client launches, contract amendments – with particular emphasis on supporting SPE digital fulfilment strategy.
• Advise SPE peers on strategies to leverage use of the SPE internal teams (such as the Distribution Backbone).
• Participate in LOB tracking meetings which would include such issues as; dubbing schedules and concerns, title avail information, DBB volume, upcoming deals and volume forecasting.
• Conduct library research/sales histories for existing materials availability in preparation for GMS product fulfilment.
• Advise SPE sales of materials availability for requested titles. Supply costs to retrieve elements or create new materials as required. Retrieve elements as required, tracking on designated database.
EXCEPTION MANAGEMENT – 5%.
• Management of LOB accelerated delivery workflows and requirements. Ensure that there is clear communication with LOB on requirements and delivery timelines. Conduct order prioritization and provide local support for Home Office for accelerated delivery.
• Provide local support to home office for on time delivery and rejection management.
GMS LOCAL SUPPORT – 5%
• Represent servicing team to other SPE groups who also support SPE sales efforts (IPP, Asset Management, Post Production Services, Global Logistics, etc) to streamline policies and procedures to shorten SLA's, ensure compliance with client requirements and reduce costs.
• Communicate with GMS internal manufacturing departments, external vendors (post facilities and localization studios) to ensure delivery of materials, assist in solving material issues and provide guidance on client delivery requirements.
KNOWLEDGE & SKILLS REQUIRED:
Knowledge of:
• Audio and Subtitle Localisation for Theatrical, Home Entertainment and Television.
• Dubbing processes including casting, booking and scheduling.
• Working practices within a post-production or dubbing studio environment.
• Global localization trends and practices.
Ability to:
• Manage multiple projects through to completion.
• Work well independently, under pressure and in a fast-paced environment.
• Maintain positive relationships with internal and external clients, vendors across diverse cultures and nationalities.
• Make decisions with limited supervisor input and successfully manage deadlines. Organize data from variety of sources and communicate information in a clear, professional manner.
• Adapt to constant technology changes within the industry.
• Provide support and feedback to management on workflow strategies and improvements.
Skilled in:
• Excellent verbal and written communication skills.
• Excellent problem-solving skills and numeracy.
Language Skills:
• Fluent English Speaker.
• A second language (preferable)
PLEASE NOTE: This will be an implant role, employed by a vendor.
Sony Pictures Entertainment is committed to equal opportunity in all its employment practices, policies and procedures. No worker or potential worker will therefore receive less favourable treatment due to their race, age, creed, sexual orientation, colour, nationality, ethnic origin, disability, religion, gender, marital status or Trade Union membership (if applicable).
* Sony Pictures - GBR - London