Account Manager, Client Services

This is a Full Time Job

Account Manager, Client Services

The TVOD (Transactional VOD) Client Services team enables the growth of Sony Pictures digital content distribution through leadership and enhancement of the Digital Supply Chain, ensuring on-time and high-quality content deliveries, as well as the accurate execution of strategic initiatives via flexible and scalable processes. The Account Manager will be responsible for managing day-to-day operations and communication for global TVOD business needs driven by Home Office. As the expanding and dynamic Digital marketplace continues to mature, this demanding and fast-moving position requires a confident and clear communicator, a dedicated team player, a proactive and positive thinker, and someone able to exercise good judgment and initiative.

The Account Manager will utilize aspects of sales, operations, programming, and strategic planning on a daily basis, working with key stakeholders to ensure that all initiatives, including regular, daily/weekly launch of SPE's content on Digital storefronts, occur according to plan.

This role requires direct communication with the respective Sony Digital Account Managers (SPHE), Retailers (such as iTunes, Google Play, local retailers), and close coordination with cross-functional commercial and operational teams, both external and internal, and a deep understanding of the Digital landscape overall.

Responsibilities

Material Fulfillment Systems: Runner, DBB, Smart Engine, HUB
• Task/Sales Order Mgmt in the HUB for EST, EVOD and SVOD across all asset types – video, audio/sub-components, artwork and metadata
• Accountable for working with relevant teams on research of all material types– for fulfillment, rejections etc. Pertains to all asset types required for delivery/storefront: Core media, components including subs/dubs, artwork, metadata, etc.
• Day to day PO Management in Smart Engine to ensure smooth cost tracking
• Serve as first POC content-related inquiries and/or rejections
• Track against committed deadlines in preparation for project launches/high volume, high profile initiatives
• Identify/troubleshoot resolve issues as they arise impacting delivery timelines and volumes
• Client Profile Management: Manage client profiles/attributes in PRISM/HUB to ensure accurate reflection of contractual, territory and operational needs; critical to successful automation and delivery of data and content
• Cultivate robust knowledge of territory practices, terminology and specifications across the global

EST, VOD & SVOD Avails Management: PRISM/HUB, Business Objects, etc. Where assigned by management, includes but not limited to:
• Release Management: Execute on Sony Feature and TV releases in applicable territories according to business plans for EST, EVOD and/or SVOD. Daily tasks include managing Digital windows, EST/EVOD/SVOD avails, sales orders and delivery tasks to ensure on-time execution, as assigned
• Avails Management –Regular tasks include heavy data analysis of title lists/territory/avails data, troubleshooting avails data discrepancies and working with IT for fixes, ensuring data accuracy Digital storefronts
• Order Management – Where needed, support avails/order management schedules across relevant deals, includes day to day troubleshooting, ensuring data accuracy from order management perspective
• Reporting: Work in Business Objects to own and execute on all Avails
• Anticipate and pro-actively address regional release schedule challenges and nuances, including VOD timing and availability across SPT and SPHE

Special Projects & Stretch Assignments:
• Take on as assigned or as desired special projects related to Client Services role in support of evolving business needs across any aspect of the TVOD Digital Supply Chain – artwork, metadata, global partner specs, IT projects/enhancements for our workflows, etc.
• Add specialized skills such as expertise in MovieLabs specifications such as EMA Avails, Media Manifest (MEC, MMC), EIDR/ALIDS, reporting, knowledge and documentation of Digital supply chain management

Qualifications

• 1-3 years of similar experience at another studio or content provider, retailer, or other digital media company. Business affairs or production management work is also relevant
• Microsoft Office Programs (Visio, PowerPoint, etc.) and 365 suite, Visio, ability to learn systems such as SPHE's PRISM, expertise in XML and automation tools a plus
• Shows capability to communicate clearly and concisely with many levels of management
• Presentation development and delivery
• Experience working on Digital Deliverables including Video encoding specs, common errors, subtitles, video packaging, XML, Dub conformance, delivery mechanism (Aspera), and supply chain standards (Ex. MovieLabs MDDF, IMF, etc)
• Ability to think strategically at a high-level, and apply that thinking to ground-level tactics
• Able to work with and coordinate across multiple teams and stakeholders
• Ability to develop strong client and colleague relationships
• Capacity for process improvement and innovation
• Able to handle multiple tasks and prioritize effectively
• Leverage appropriate tools to document and manage strategic projects such as executing initiatives tied to business deals with partners/retailers
• Lead and document process improvement and workflow establishment efforts

The anticipated base salary for this position is $54,200 to $68,000. This role may also qualify for annual incentive and/or comprehensive benefits. The actual base salary offered will depend on a variety of factors, including without limitation, the qualifications of the individual applicant for the position, years of relevant experience, level of education attained, certifications or other professional licenses held, and if applicable, the location of the position.

*Sony Pictures Entertainment is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, age, sexual orientation, gender identity, or other protected characteristics.

USA - Culver City - Akio Morita Building