VP, Artist Accounts

This is a Full Time Job

As the Vice President of Artist Accounts, you will play a pivotal role in guiding our Account Managers (AMs) to success. It's crucial to understand that this position requires a shift towards being an advisor and leader in a professional and results-driven environment. This role demands a strategic leader with a keen understanding of the music merchandise industry, an ability to inspire and guide teams, and a commitment to excellence. This is a senior role that reports directly to the President.

What you'll do:

Leadership:
• Proactively listen to AM's Perspective: Cultivate an environment where the ideas and perspectives of Account Managers are heard, valued and acted on.
• Educate: Empower your team with knowledge, providing them with the tools and information necessary to excel in their roles.
• Inspire: Motivate and inspire AMs to achieve their best potential, fostering a culture of creativity and results driven excellence.
• Challenge: Encourage a mindset of continuous improvement and growth, challenging the status quo for better outcomes.
• Accountability: Implement clear expectations and hold AMs accountable for their responsibilities and performance.
• Proactive Partner: Encourage proactive communication of ideas, strategies, and plans with client partners, colleagues and TMC leadership.

Strategy:
• Work in partnership with AMs on client accounts when and where necessary.
• Represent TMC in New Business presentations, onboarding and client reviews.
• Research and Development (R&D):
• Analyze historical data across all channels.
• Understand and research the customer base and demographics.
• Stay informed of current trends across a multi-demographic landscape.
• Identify financial goals and markers for each revenue channel.
• Maximize revenue for all clients, across all channels of business.

Cross-Functional Collaboration:
• Ensure consistent communication with art, production, tour, retail and ecommerce department heads to have a comprehensive overview of company goals, projects and ongoing challenges.
• Ensure that information is consistently and effectively communicated with appropriate TMC team members when and where it relates to their responsibilities.
• Conduct weekly meetings with all AMs to facilitate the exchange of ideas and insights within the department.

Quality Control:
• Conduct monthly 1-on-1 meetings with AMs.
• Review the prior month's pipeline, identifying successes and shortcomings.
• Scrutinize future pipelines, raising questions and providing insights.
• Hold AMs accountable for their performance through constructive feedback.

Miscellaneous:
• Quarterly inventory reviews with AMs / SMs to minimize client / company costs.
• Conduct quarterly reviews with the executive team, focusing on road mapping and setting goals for ongoing improvement and growth.

Who you are:
• 5 years leading and running a team
• 10 years in the music merchandising industry
• Proven track record of fostering culture, developing team members and setting high standards
• Dynamic problem solver with an expert-level understanding of relevant business practices and track-record of efficiently resolving client issues
• Excellent communicator with the ability to prepare and confidently present business plans, strategic insights, and difficult news to internal and external stakeholders
• Must be able to multi-task, delegate responsibility and tasks while being flexible toward fast-moving project deadlines
• Strong experience with Microsoft Office Suite
• Proven experience in a role that requires strict confidentiality, outstanding organizational skills, and ability to maintain composure and effectiveness in stressful situations
• Ability to travel as needed

What we give you:
• You join an inclusive, collaborative and global community where you have the opportunity to channel your passion every day
• A modern office environment designed to foster productivity, creativity, and teamwork empowering you to bring your best
• An attractive and comprehensive benefits package including medical, dental, vision, life & disability coverage, and 401K employer matching
• Voluntary benefits like company-paid identity theft protection and resources for pets, mental health and meditation resources, industry-leading fertility coverage, fully paid leave for childbirth or bonding, fully paid leave for caregivers, programs for loved ones with developmental disabilities and neurodiversity, subsidized back-up child and elder care, and reimbursement for adoption, surrogacy, tuition, and student loans
• Investment in your professional growth and development enabling you to thrive in our vibrant community.
• The space to accelerate progress, positively disrupt, and create what happens next
• Time off for a winter recess

California based applicants have certain rights under California law. Please see our California Recruitment Privacy Policy for more details.