US Client Services Manager
Sony Music
Remote, NYThis is a Full Time Job
The Manager is responsible for overseeing all distribution operations, partnering closely with Distribution Center (DC) leadership to implement process improvements and monitor key performance indicators to ensure
What you'll do:
• Inventory & Shipping Coordination
• Collaborate with Sony Music, US Supply Chain, and Legacy SCS DC to manage inbound inventory and outbound shipping activities.
• Conduct daily reviews of open orders and shipments with Legacy SCS DC.
• Transportation Management
• Liaise with Connective Global Logistics (CGL) for shipping quotes and optimal transit times.
• Analyze monthly performance metrics, including on-time shipping and freight spend.
• Review and validate invoice reports.
• Forecasting
• Lead bi-monthly calls with the Sony Sales Team to review upcoming releases and promotional deals.
• Provide annual forecasts to the DC and update based on sales input.
• Reporting & Analytics
• Prepare and distribute the Monthly Physical Dashboard, including analysis and results for management.
• Develop, prepare, and analyze monthly SLA and key distribution metrics.
• Account & System Management
• Maintain high-level oversight of account-specific operations.
• Ensure proficiency in order entry, customer maintenance, inventory controls, claims, returns, custom billing, and report creation (Business Objects).
• Process & System Enhancements
• Collaborate with Sony IT on system testing and enhancements.
• Drive process improvements and efficiency initiatives within the team.
• Compliance (SOX)
• Review monthly and quarterly inventory comparisons.
• Validate cycle counts from the DC and update narrative documentation as required.
• Collaboration
• Participate in weekly and ad hoc meetings to support operational goals.
Who you are:
• Bachelor’s degree in business administration.
• 3–5 years of experience in Supply Chain Management.
• Proficiency in Microsoft Office Suite.
• Ability to travel domestically
Salary/Benefits
Benefits
• Medical, dental, and vision insurance
• Life insurance
• Short- and long-term disability
• 401(k) employer matching
Perks
• Inclusive and collaborative community
• Modern office environment
• Voluntary benefits like identity theft protection and resources for pets
• Mental health and meditation resources
• Industry-leading fertility coverage
• Fully paid leave for childbirth or bonding
• Fully paid leave for caregivers
• Programs for loved ones with developmental disabilities and neurodiversity
• Subsidized back-up child and elder care
• Reimbursement for adoption, surrogacy, tuition, and student loans
• Investment in professional growth and development
• Space to accelerate progress and create what happens next
• Time off for a winter recess
Additional Information
Sony Music is a global recorded music company and a subsidiary of Sony Corporation, a leading global entertainment company. It boasts a roster of current artists that includes some of the most popular and influential acts in the world, and is home to a collection of record labels, including Columbia Records, RCA Records, and Epic Records, among others.
