Supply Chain Operations Lead

This is a Full Time Job

The Supply Chain Operations Lead is a hands-on role at the center of how Orchard labels bring physical products to life–owning everything from product setup and inventory to solving real-world issues that keep orders moving smoothly.

What you'll do:
• Role model SMG’s Global People Promise, Values and Behaviors in all that you do, helping to drive a sustainable high-performance culture within our business
• Own end-to-end physical supply chain operations for Orchard labels, from product setup and purchasing through inventory oversight and issue resolution.
• Manage Orchard-specific workflows, including cash orders, returns to vendor, SKU and UPC accuracy, and purchase order confirmation.
• Partner closely with manufacturing vendors and distribution centers to resolve setup issues, validate open orders, and address discrepancies.
• Oversee order changes, cancellations, system cleanup, and urgent escalations to keep label releases on track.
• Monitor inventory health by reviewing open orders, aging stock, and risk areas, supporting planning and obsolescence decisions.
• Drive continuous improvement by streamlining workflows, reducing manual effort, and serving as the primary operational point of contact for Orchard labels.

Who you are:
• 3–5 years of hands-on experience in supply chain, operations, or physical distribution within a fast-paced, multi-partner environment.
• Strong operational and analytical skills, with confidence managing complex workflows, multiple systems, and detailed data (especially Excel).
• Clear, confident communicator who builds trust across labels, vendors, and internal teams while handling issues and escalations calmly.
• A proactive problem-solver who enjoys improving processes, reducing manual work, and making operations run smarter and smoother.