Solutions Coordinator

This is a Full Time Job

DESCRIPTION:

Our company is seeking a Coordinator, Solutions to join our dynamic Mass Appeal team in New York. As the Coordinator, Solutions, you will work closely with the Mass Appeal team synthesizing interactions across Orchard’s internal departments as well as managing new deal flow, client onboarding, and various financial tasks. This is a highly responsible role that requires organization, proactive problem-solving skills, a keen eye for detail, and a love for all types of music.

What You'll Do
• Office-first role, in office 4 days a week
• Manage new label onboarding and offboarding processes from initial deal pitch through account activation and invoice payment.
• Serve as the primary representative of Orchard’s administrative teams (including legal and finance) to Mass Appeal clients, addressing issues, gathering feedback, and advocating for client needs within the organization.
• Focus on clear, solution-based responses to internal and external queries regarding client questions.
• Understand how to troubleshoot problems effectively and identify the right teams to interact with in order to get reliable solutions and answers.
• Support the Accounts Payable function by assisting with vendor creation and maintenance in accordance with company policies and compliance requirements.
• Provide administrative and operational support in the financial PO process, including preparation, review, tracking, and follow-up to ensure timely approvals and accuracy.

Who You Are
• At least 1 year experience in an Operations or Finance Operations role, music industry experience preferred
• Attention to detail, maintaining accuracy with data entry across multiple systems and formats.
• Effective communicator on phone, email, and in person.
• Resourceful, problem solver, and takes initiative - an expert and motivated troubleshooter.
• Responsive with follow-through and effective prioritization.
• Experience with Excel, vendor onboarding, and maintaining data.