Senior Program Manager, Direct to Consumer Ecommerce

This is a Full Time Job

As a Senior Program Manager, you’ll drive complex cross-functional initiatives that directly support Sony Music’s strategic business priorities. Operating at the intersection of Product Design Engineering and Global Operations (PDEGO) and SME business teams, you’ll align cross-functional efforts to ensure timely, high-impact delivery. In this role, you’ll focus on the delivery of a scalable, reliable D2C ecommerce platform. You’ll also play a critical role in evolving the program management function within PDEGO to support the organization’s growth and operational excellence.

What you'll do:
• Lead global program rollouts of a D2C ecommerce platform involving multi-territory coordination
• Manage weekly rituals and processes, including progress reporting, handoff tracking, and operational order, to drive the strategic rollout forward
• Lead and manage complex programs or large projects throughout the product lifecycle, driving alignment with strategic business goals and maximizing team outcomes
• Drive cross-functional execution by sequencing dependencies and aligning scope, timelines, and priorities across PDE and business teams
• Shape program objectives and success criteria in partnership with PDE discipline leads and senior business stakeholders
• Establish and track program performance, proactively communicating progress, risks, blockers, and dependencies to stakeholders at all levels
• Orchestrate alignment between product development and business functions, including Finance, Legal, Marketing, and Label Management, to ensure smooth and successful Go-to-Market strategies and launches
• Anticipate organizational friction and support change management to ensure the successful adoption of new systems, processes, and workflows
• Organize and facilitate highly effective meetings for a wide range of audiences, including all company roadmap updates, cross-departmental updates, and meetings across your product area
• Lead program and org-level process improvements, partnering with discipline leads to scale practices that drive alignment, execution, and productivity across teams
• Help define the future of program management at Sony Music by partnering with the Director of Program Management and other PDE leaders to scale best practices, frameworks, and tooling
• Coach mid-level PgMs and peers, helping to raise the overall maturity of program management practices

Who you are:

We're seeking 7 years of Program Management experience with the following strengths:
• You have proven success in managing multiple programs or large projects of varying scale and complexity, while working autonomously
• You bridge the gap between strategic priorities and team-level execution, helping teams focus on what matters most
• You bring a strong understanding of software development lifecycle (SDLC) and product management processes, enabling you to partner effectively with leads from discovery through launch
• You have deep first-hand understanding of Agile practices and have the ability to choose the right methodology (Scrum, Kanban, Lean, etc) for the right purpose
• You use tools like JIRA, Notion, Confluence, and Slack to promote transparency, drive alignment, and seamless collaboration across teams
• You are skilled at influencing outcomes without relying on direct authority
• You communicate clearly and confidently with diverse stakeholders, tailoring your approach to technical and non-technical audiences alike
• You thrive in ambiguity, applying strategic thinking and a sense of urgency to bring clarity and momentum to complex challenges
• You champion teams creating quality products and focus teams on delivering measurable value to users, whether internal stakeholders or external clients
• You create the conditions for teams to self-organize and succeed, focusing on removing obstacles and enabling accountability
• You value relationships and camaraderie, and you bring people together across functions to make complex work feel connected and purposeful

Bonus Points For
• Experience in the music industry and/or strong passion for music
• Familiarity or previous experience with ecommerce systems, including Shopify, ERPs, financial reporting, and supply chain systems
• Experience leading global program rollouts involving multi-territory coordination
• Experience working as a scrum master, product manager and/or engineer
• Exposure to scaled agile frameworks, such as SAFe, LeSS, or Scrum@Scale
• Jira Administration experience
• B2B or B2B2C experience