Office Experience and Supply Chain Associate

This is a Full Time Job

Reports to: Vice President, People Experience

Work Location: Liberty Village, Toronto

Job Type: Full Time, Permanent

Work Arrangement: At least five (5) days/week onsite, 8AM–4PM or 10AM-6PM

Job Description

The Associate, Office Experience and Supply Chain Support is responsible for advanced coordination and oversight of office operations, facilities processes, and employee experience initiatives. This role provides elevated support across logistics, vendor management, workplace safety, space planning, and operational projects.

The Role

The Associate, Office Experience and Supply Chain Support will:
• Greet and assist employees, visitors, couriers, and vendors professionally.
• Oversee front desk operations, including visitor check-ins, issuing temporary passes, and ensuring adherence to security protocols, while driving service improvements.
• Own front desk standards, workflows, and service improvements, including overseeing visitor check-ins, temporary passes, and security protocol compliance.
• Process and manage customer orders; resolve discrepancies.
• Respond to external and internal inquiries regarding order status.
• Communicate with the warehouse team to ensure timely execution of priority shipments.
• Support onboarding through workspace setup and access provisioning.
• Manage complex mail, courier, and logistics workflows.
• Update, maintain, and support the ongoing upkeep of the team’s internal SharePoint site.
• Track shipping costs and vendor performance.
• Oversee office supply programs and purchasing cycles.
• Create and manage Office Experience purchase orders; support financial reconciliation.
• Administer all access credentials and conduct periodic audits.
• Lead daily walkthroughs to assess cleanliness, maintenance, and safety needs.
• Oversee kitchen operations including stocking and dishwasher management.
• Manage preventative maintenance, vendor coordination, and facilities projects.
• Maintain emergency response tools and safety documentation.
• Maintain accurate seating charts and support workplace planning.
• Track Global Tech equipment inventory and support onboarding/offboarding.
• Support in-office event setup, takedown, days of significance, and catering.

Qualifications:
• 3–5 years of experience in office operations, facilities, or related roles.
• Comfortable performing basic office maintenance and hands-on tasks (minor repairs and assembling and adjusting furniture)
• Ability to safely lift and move items weighing up to 50lbs.
• Proficiency with Microsoft 365 applications (e.g., Outlook, Excel, Word, Teams, and PowerPoint).
• Strong project coordination and vendor management skills.
• Ability to work independently with high professionalism.
• Strong communication skills and attention to detail.

We thank all applicants for their interest in exploring employment opportunities with Sony Music Entertainment Canada Inc., however only those selected for an interview will be contacted.