Merchandise Operations Specialist

This is a Full Time Job

The OSR Merchandising Operations Specialist is responsible for supporting the day-to-day merchandising, operational, and administrative functions across a portfolio of OSR clients. This role partners closely with the Buying, Planning & Allocation, Product Development, Accounting, and Client Services teams to execute merchandising strategies, maintain operational accuracy, and support sales, margin, and inventory objectives.

The ideal candidate is highly organized, analytical, detail-oriented, and comfortable working cross-functionally in a fast-paced retail environment. This role requires strong communication skills, operational discipline, and the ability to manage both data-driven responsibilities and vendor/client-facing coordination.

What you'll do:
• Support the execution of merchandising strategies to achieve sales, margin, and inventory turnover goals across multiple client accounts.
• Maintain weekly, monthly, quarterly, and annual reporting related to sales performance, inventory trends, product performance, and actionable business insights.
• Manage purchase order entry, tracking, and on-order reporting to ensure timely product deliveries aligned with sales and inventory plans.
• Create, maintain, and troubleshoot SKU libraries across POS systems and client internal platforms, including:
• Product setup
• Pricing management
• Category management
• Product imagery uploads
• Daily system troubleshooting and maintenance
• Partner with Accounting to support invoicing processes, reporting requirements, and month-end, quarter-end, and year-end financial close activities.
• Collaborate cross-functionally with the Head of On-Site Retail, Director of Merchandising, Planning & Allocation teams, Client Services, and Buying teams to support business objectives and operational execution.
• Effectively communicate and coordinate with internal stakeholders including planners, allocators, product teams, and client partners to ensure alignment across merchandising initiatives.
• Support the development and management of merchandise assortments in partnership with the OSR team and vendor network, ensuring alignment with consumer trends, market opportunities, and business objectives.
• Build and maintain strong vendor and cross-functional relationships to support product knowledge, category insights, pricing negotiations, and merchandising opportunities.
• Assist in analyzing market, competitive, economic, and consumer data to identify risks, opportunities, and future merchandising strategies that support overall business growth.
• Conduct competitive retail analysis through store visits, market research, and trend analysis across national and global retail environments, translating findings into actionable merchandising recommendations and product opportunities.

Who you are:
• 4 years’ experience in merchandising/Buying role.
• Proven creativity in identifying business opportunities and addressing issues.
• Strong analytical skills with the ability to develop comparisons from multiple sources.
• Excellent communication and relationship skills with an ability to influence partners and key business decisions.
• Excellent written communication skills. Proven track record of synthesizing financial information into a concise story and communicating the story to various levels of leadership.
• Ability to meet deadlines and prioritize multiple priorities.
• Self-starter with natural curiosity and ability to make business decisions both within a group setting or on their own as needed.
• Strong Proficiency in Excel and retail reporting tools.
• Experience with Shopify, POS Systems and Sku Management preferred