Director of Technical Operations
Sony Music
Bloomington, MNThis is a Full Time Job
The Director of Tech Operations position at Ceremony of Roses plays a critical role in the research, management and delivery of our technology systems initiatives. Working across Ceremony of Roses various affiliates and regions, the Director of Tech Operations’ primary responsibility is the delivery of organization-wide technology tools. The role ensures that technology tools and platforms are reliable, scalable, secure, and well-integrated across the organization. Acting as a key liaison between executives, internal teams, and external partners, the Director of Technical Operations drives operational efficiency, oversees system performance and vendor relationships, and enables teams to work more effectively through well-designed processes and technology.
What you'll do:
• Own the delivery of technology tools and platforms that improve business performance and function. Lead the introduction and integration of various tech tools; ensure that they are delivered on time, on budget and deliver solutions for the business. Own the end-to-end delivery of key technology projects, including discovery and requirements gathering, configuration and customization, testing, rollout, and go-live.
• Define and own the technology operations strategy so that it is aligned with overall business objectives. Translate business needs into clear and direct system strategies that add value to the business operation. Uncover opportunities where new or existing technology can improve scale, speed, and quality of client services.
• Identify and address gaps and inefficiencies in process and systems to improve technology workflows. Map and improve operational processes that use or require technology to improve workflows, increase automation, and ensure that systems support cross-functional collaboration across internal and international groups.
• Ensure Ceremony of Roses systems are compliant with internal policies, legal requirements, and industry standards. Partner with internal teams to ensure systems have thoughtful access controls and follow security best practices.
• Act as the primary tech operations liaison for internal stakeholders and departments, as well as for external vendors, partners, and the wider Sony team. Represent Ceremony of Roses technology operations within the Sony Music organization.
• Special Projects: Any other technology-adjacent tasks or projects as requested by senior leadership.
Who you are:
• 5-10 years experience in a tech or operations role,
• Proven excellence in system development and implementation
• Exceptional organization and communication skills
• Ability to thrive in a fast-paced, dynamic and constantly changing workplace
• Strong track record of managing and prioritizing multiple projects at the same time
Salary/Benefits
Benefits
• Medical, dental, and vision insurance
• Life insurance
• Short- and long-term disability
• 401(k) with employer matching
Perks
• Inclusive and collaborative community
• Modern office environment
• Voluntary benefits including identity theft protection and mental health resources
• Investment in professional growth and development
• Time off for winter recess
Additional Information
Ceremony of Roses is an agile creative practice that addresses the commercial and creative challenges of the world’s top artists, serving as Sony Music’s merchandise partner. We work with a roster of global talent both within and beyond the Sony ecosystem, focusing on product excellence and delivering items designed to be cherished for years. Our best-in-class creative team produces culture-leading, artist-specific collections that enhance artist brands beyond their music. We prioritize customer excellence by integrating ourselves as an extension of each client’s team, ensuring transparency, accountability, and tailored support in every partnership.
