Director of Operations

This is a Full Time Job

The Director of Operations position at The Merch Collective is responsible for evolving the operational capabilities and processes across the entire organization. Working across various departments, a successful candidate will implement both systems and processes that contribute to a well-organized and efficient organization, and improve the workflow across all departments.

What you'll do:
• Optimize systems and streamline departmental connectivity by eliminating bottlenecks, inefficiencies and operational risks
• Oversee and manage external fulfillment and logistics partners
• Ensure Standard Operating Procedures (SOPs) are documented, followed, and refined as needed
• Establish and implement best practices with international offices and partners
• Oversee, scrutinize and optimize inventory across all channels of business with TMC
• Monitor inventory levels, discrepancies and overstock across all departments to maximize sales, minimize leftovers and close out dead stock
• Manage day-to-day operations, ensuring creative, production, logistics, sales‘, and fulfillment are executed smoothly and efficiently
• Oversee and manage Retail and Licensing channels within TMC to maximize sales with retailers and partners
• Work with senior leadership to make sure budgets, profits and goals are met
• Serve as an escalation point and strategist for internal and external operational challenges
• Cultivate a culture of creativity, pride, urgency, and accountability.

Who you are:
• 5 years experience in music industry or music merchandising preferred
• 2 years of effective leadership and team oversight
• Extensive knowledge of systems, logistics, retail and licensing
• Highly developed modes of communication and collaboration
• Advanced knowledge of operational practices
• Highly organized
• Assertiveness to solve problems and lead by example

What we give you:
• You join an inclusive, collaborative and global community where you have the opportunity to channel your passion every day
• A modern office environment designed to foster productivity, creativity, and teamwork empowering you to bring your best
• An attractive and comprehensive benefits package including medical, dental, vision, life & disability coverage, and 401K employer matching
• Voluntary benefits like company-paid identity theft protection and resources for pets, mental health and meditation resources, industry-leading fertility coverage, fully paid leave for childbirth or bonding, fully paid leave for caregivers, programs for loved ones with developmental disabilities and neurodiversity, subsidized back-up child and elder care, and reimbursement for adoption, surrogacy, tuition, and student loans
• Investment in your professional growth and development enabling you to thrive in our vibrant community.
• The space to accelerate progress, positively disrupt, and create what happens next
• Time off for a winter recess