Director of Fan Engagement and Community Management

This is a Full Time Job

DESCRIPTION:

The Director, Fan Engagement & Community Management will be tasked with engaging, acquiring, and retaining fans on behalf of Epic Records artist roster. This role will manage conversation and content creation across all digital properties including social media, CRM, websites, and other fan-facing digital properties (Discord, SMS, etc). This role will work closely with the Digital Product Managers to help execute digital campaigns. This role should have a deep understanding of fandoms and social media.

What you'll do:

• Oversee the day-to-day social media website, and email/SMS accounts for a designated roster driving fan acquisition, engagement, and retention
• Manage digital and social platforms including Instagram, Twitter, TikTok, Facebook, Snapchat, websites, microsites, pre-save pages, etc. (including fan accounts)
• Create copy and assets native to each platform to increase engagement via interaction and algorithms
• Build growth strategies for both established and developing artists, leading to an engaged fan
• Work with Digital Product Managers and artists teams to develop and maintain editorial calendar across all social platforms
• Track, analyze, and report on campaigns across all platforms

Who you are:

• Bachelor’s degree or equivalent
• Minimum of 8 years professional experience in digital/social media marketing
• Outstanding organizational and communication skills
• A passion for fan-focused digital strategies
• Strong background in digital strategy, with duties at previous experience including day-to-day work in this area
• Ability to work on tight timeframes and move projects forward with limited assets
• Photoshop, iMovie, Illustrator and/or other graphic design knowledge a plus
• A deep understanding of interactive technologies and communication tools, including:
• TikTok
• Facebook
• Twitter
• YouTube
• Tumblr
• Snapchat
• Discord
• Website Strategy
• Email/CRM Strategy
• SMS