Digital Operations Analyst

This is a Full Time Job

As an Analyst, Digital Operations you will provide support with various supply chain enhancement projects, as well as own processes related to the maintenance, clearance & distribution of our audio/video digital catalog.

What you'll do:
• Role model SMG’s Global People Promise, Values and Behaviors in all that you do, helping to drive a sustainable high-performance culture within our business
• Provide onboarding support of Digital Service Providers (DSPs) to SME’s reporting specifications, ensuring data compliance, and providing regular status updates to key stakeholders
• Continuously work with Operations, Technology teams and labels to manage projects that improve overall supply chain and maximize efficiencies in our supply chain
• Assist with the claiming/monetizing of SME’s video catalog and allowlisting process across various DSPs
• Aid in the clean-up of ownership conflicts and reference overlaps
• Manage daily label queries and communications with DSPs
• Create and manage training & documentation including maintaining an up-to-date central repository/wiki for DSP-specific processes.
• Monitor the health of delivery channels and resolve failures
• Support Label Operations team ad-hoc

Who you are:
• BA/BS degree or equivalent practical experience required; 1-3 years process/account management experience preferred
• Must work well under deadline pressure; detailed-oriented, adaptable, and accepting of abrupt change and unforeseen challenges
• Ability to drive projects from initiation to completion independently
• Strong oral and written communications skills including the ability to communicate independently with external partners, senior management, and Sony Music Labels
• Experience working with general index databases, advanced proficiency in Excel and Word, and intermediate proficiency in Access.

What we give you:
• You join an inclusive, collaborative and global community where you have the opportunity to channel your passion every day
• A modern office environment designed to foster productivity, creativity, and teamwork empowering you to bring your best
• An attractive and comprehensive benefits package including medical, dental, vision, life & disability coverage, and 401K employer matching
• Voluntary benefits like company-paid identity theft protection and resources for pets, mental health and meditation resources, industry-leading fertility coverage, fully paid leave for childbirth or bonding, fully paid leave for caregivers, programs for loved ones with developmental disabilities and neurodiversity, subsidized back-up child and elder care, and reimbursement for adoption, surrogacy, tuition, and student loans
• Investment in your professional growth and development enabling you to thrive in our vibrant community.
• The space to accelerate progress, positively disrupt, and create what happens next
• Time off for a winter recess