Account Manager, Performance Rights Services
Sony Music
New York, NYThis was removed by the employer on 3/1/2019 11:49:00 AM PST
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Full Time Job
As an account manager in the Performance Rights Services team, you are crucial in leading & scaling our fast-growing neighboring rights business, executing on a value proposition that drives client satisfaction and revenue. You will be responsible for the end-to-end process of collecting royalties from a subset of the 35 performance societies around the world with whom The Orchard works.
You’re impeccably accurate and detailed, while able to manage multiple deadlines and prioritize appropriately. You’re a fearless, creative problem solver, an excellent communicator who provides a high level of service both internally and externally, and you’re great at following processes, procedures, and deadlines.
Responsibilities
• Determine eligible metadata to deliver to collection societies, review for quality and correctness, and deliver in appropriate file format required by society
• Receive incoming royalty statements from societies and match to correct labels
• Perform audits and other analysis tasks to ensure priority recordings are registered and earning appropriate royalties from societies
• Work cross-functionally to ensure rights issues (e.g. disputes, double-claims) are resolved quickly and accurately
• Adhere to strict society deadlines, while super-serving clients and maximizing revenue
• Consistently meet and/or exceed performance objectives (e.g. yearly revenue targets, delivery goals)
• Identify inefficiencies and suggest improvements for current processes, both internally and with societies
• Partner internally (client management, accounting, product development, legal) and externally (societies, 3rd party rights holders) to identify, report and resolve issues
• Track, analyze, and report on performance metrics such as revenue and deliveries
• Handle escalations and perform root cause analysis, putting gap closure action in place when needed
• Build strong relationships with societies, communicating clearly and frequently to ensure recordings are registered and disputes resolved in a timely manner
• Assist with the acquisition and retention of Performance Rights Services clients
• Perform additional duties and responsibilities as assigned
Qualifications
• 3-5 years of work experience, preferably in the music or entertainment industry
• College degree required
• Entrepreneurial spirit, motivated by the idea of new revenue and growth
• Experience working with large, complex data sets in a variety of formats; direct experience working with music metadata a plus
• Deadline-oriented and extremely organized
• Adaptable to evolving workload, not afraid to ask questions
• Excellent written/verbal/interpersonal communication skills
• Excellent computer skills and proficiency in Google, Apple, and Microsoft applications, particularly Excel
• Familiarity with licensing and the various rights associated with music content
• Excited to interact with people at collection societies around the world
Bonus Points:
• Passion for, knowledge of, and appreciation for music!
• Multilingual fluency
• Familiar with DDEX/XML and/or SQL
• Prior experience working with neighboring rights or music licensing