Support Engineer

This is a Full Time Job

Support Engineer (Pipeline)

Job Summary:

We are looking for a passionate Engineer for support and development of our asset and shot pipelines. The ideal candidate is a strong coder, investigator and communicator who is looking to collaborate on projects of varying size with an emphasis on meeting the needs of productions with time-sensitive deadlines.

Candidates must have strong technical chops and enjoy collaboration with other engineers and users. They must be at ease working with little supervision and/or with a Lead Engineer in an environment where production demands can shift priorities more quickly than some traditional software environments.

Responsibilities:

• Review incoming issues from shows, departments and helpdesk tickets

• Support & develop frontend pipeline plugins, tools & systems

• Improve efficiency of the Dev team

• Work with in-house users, pipeline teams, senior engineers, leads & architect to:

• Tirage issues, collect information to try and get to the source of the problem

• Recreate issues/bugs

• Resolve issues, bugs and work on new features requests.

• Help with understanding of user workflows

• Analyze common and chronic issues and evaluate solutions with users

• Access needs, propose recommendations for improvements and produce elegant solutions

• Test new updates with testers before they are pushed onto shows

• Create and maintain user documentation and team documentation.

• Help with Testing, Code review and Quality analysis

Required skills:
• Experience with supporting and developing pipeline tools

• Experience with Python and PyQt/PySide.

• Experience with Maya API and Maya plugins

• Experience working with Linux operating systems is a must.

• Optional experience with C is a plus

• Good with problem solving skills and ability to break down problems to isolate the cause.

• Experience with test-driven development workflows.

• Capable of delivering on multiple competing priorities with little supervision.

• Excellent in working with others in a Team

• Excellent verbal and written communication skills.

• Experience with Agile/Scrum methodologies a plus.

• Degree in Computer Science or similar education is preferred.