Guest Services Staff

This is a Part Time Job

DESCRIPTION:
Venue - Guest Services Staff

The Guest Service member will interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.

Job Functions:
• Deliver exemplary customer service to maintain customer loyalty. Answer inbound calls or in-person inquiries to resolve our customer concerns through analysis to determine the most effective resolution.
• Adapt to customer needs ensuring that they are understood, and appropriate action is taken to meet and exceed their expectations.
• Refer unresolved customer grievances to designated departments for further investigation.
• Solicit sales of new or additional services or products.
• Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as action taken.
• Show CARE by participating in the venue's sustainability program which could include implementing programs that conserve resources/prevent waste such as sorting waste and collecting recycling and educating our fans about our efforts.
• Partner with fellow crew members at the end of the show to close the venue - this may include collecting recyclables from the lawn and/or reserved section, picking up and properly storing event equipment such as lawn chairs, barricades, etc.
• Other tasks as assigned by the Guest Services Manager.

Qualifications:
• High School Diploma or equivalent.
• At least 2 years in Customer Service and communications suggested.
• Strong strategic thinking and creative problem-solving skills.
• Excellent verbal, written, and interpersonal communication skills.
• Acute sense of judgment, tact, and diplomacy.
• A strong sense of teamwork and ability to execute programs.
• Excellent verbal and written communication skills.
• Position requires constant walking, climbing stairs, lifting and carrying 50 lbs.+, and occasional sitting.