Field Tech - Operations
Soho Network Services, Inc.New York, NY
Full Time Job
Field Tech - East Coast Operations
This position is responsible for supporting a production office network with local and cloud servers and 70+ workstations mixture of desktops and laptops, some PC mostly Apple, with remote workers. This position works closely with the Executive in Charge of production and company administrator for resource management, policy creation, moves/adds/changes, planning and budgeting. End-user training and support comprise a significant portion of the position. Occasional after-hours support is required.
Strong desktop troubleshooting skills and knowledge of server maintenance and best practices are required.
Required in-depth knowledge:
Ethernet network infrastructure
Exchange and Office 365
Optional, but desired knowledge:
Symantec products: Enterprise Vault, Endpoint Protection, Backup Exec
Sonicwall OS and VPN, Microsoft, Apple, Mac OS, A+, or Network+ certifications are highly desirable.
Other duties include:
- Equipment lifecycle management
- Managing vendor support contracts
- Managing a large portfolio of domain names
- Auditing and administering telecommunications accounts and contracts
- Supporting audio/visual equipment
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