Sales/E-Commerce Temp

This is a Full Time Job

We are searching for a Sales/E-Commerce Temp to join our team. The Sales/E-commerce department is a six-person team giving the right candidate a great opportunity to get hands-on experience in many areas. Who are we looking for? Someone who is proactive, organized and works well with numbers / databases. Film, pop culture enthusiasm and Computer Science education or experience are a plus. This is a paid, full-time position through the end of January 2024.

Reports to: Sales/E-Commerce Manager
Exemption Status: Non-exempt
Hourly rate: $20-$25/hour
Paid Time Off: Accrued sick leave

RESPONSIBILITIES:
• We will train the candidate to do level one customer service for the main Shout! fan base. This candidate may also work with a licensing partner to manage customer service for a recent Kickstarter campaign.
• Work in multiple databases and coordinate heavily with the customer service team and communicate directly with multiple distribution centers to ensure customer satisfaction.
• Update website databases; familiarity with online database interfaces a must (e.g. updating links, creating redirects).
• Manage record keeping via Excel documents; must be proficient in Excel and other Microsoft Office products.
• Other duties as assigned.

REQUIREMENTS:
• 2-5 years' experience in customer service for an online entity.
• Ability to take direction, work well with a small team, and manage and shifting priorities.
• Must be detail oriented and understand the effect of their contribution on the final work product.
• Excellent verbal/written communication, organizational and interpersonal skills.
• A high proficiency in Microsoft Office programs, especially Excel is required.
• Strong interest and appreciation for online sales, entertainment and pop culture is preferred. The best candidate will have an interest in the ever-changing universe of web sales technology.
• Experience in the Shopify platform a plus.