Client Sales and Services Associate
Seattle Mariners
Seattle, WAThis was removed by the employer on 10/11/2018 5:17:00 PM PST
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Full Time Job
The Position:
The Seattle Mariners organization is recruiting for a highly motivated individual who is looking for a tremendous career opportunity and is ready to take their first step into a sports career. As a member of the Associate Program, this is an entry-level position focused on outbound selling of group and season ticket packages for the Seattle Mariners, while also providing exceptional customer service on general inbound calls and e-mail inquiries. The Associate will be responsible for individual calling and ticket sales goals. Only top performing Associates will be retained and considered for growth opportunities within the Seattle Mariners organization.
Job Duties and Responsibilities:
• Consistently delivers an extraordinary customer experience by actively engaging in exceptional product and service fulfillment.
• Meets and frequently exceeds assigned calling and sales goals. Combined outbound and inbound call goal will reach or exceed 100 calls per day.
• Generates new ticket sales by calling targeted individuals/groups, following-up on inbound leads, and building rapport with existing customers to identify up-sell opportunities.
• Receives inbound phone calls regarding product sales and servicing, and general customer and season ticket holder inquiries. Resolves customer inquiries in a professional and timely manner.
• Responds to customer e-mails and voicemails in an appropriate and timely manner. Adheres to standard procedures and policies relative to customer communications.
• Processes accurate and timely data of customer related information into internal customer and ticketing systems. Sensitive to related deadlines and sense of urgency processing. Demonstrates the ability to navigate and successfully use all job related systems.
• Partners with Season Ticket, Group, and Premium Sales to capitalize on cross-departmental business opportunities.
• Assumes other duties and responsibilities as assigned.
Required Qualifications and Experience:
• 4-year degree.
• 1-2 years experience working in sales or customer service, preferably in the professional sports, entertainment or hospitality industries.
• A passion for sales, and proven exceptional customer service skills including demonstrated ability to take decisive action and quickly resolve customer issues, problem solve, trouble shoot and answer questions. Customer advocate who goes above and beyond to create customer delight.
• Proficient in Microsoft Office (Word, Excel, PowerPoint, and Outlook).
• Demonstrated ability to work in a fast paced environment with defined performance metrics. Ability to multi-task and prioritize work with minimal oversight. Proven experience driving for extraordinary results.
• Strong written and interpersonal communication skills with the ability to articulate messages and information clearly and accurately. Excellent listening skills.
• Ability to work well within a team environment, yet comfortable completing tasks independently. Self-starter with the ability to be creative within a structured environment.
• Ability to adhere to time and attendance policies and procedures.
• Flexibility to work evenings, weekends, and holidays.
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