IT Help Desk Coordinatorcouver
Scanline VFX
Vancouver, BCThis was removed by the employer on 10/28/2020 5:45:00 AM PST
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Full Time Job
ROLE
Scanline VFX is looking for an IT Help Desk Coordinator to join our team. The ideal candidate will have an interest and background in Business Management, and/or Computer Science. As IT Coordinator, you will work alongside the IT Leadership team to manage the day to day operations of the Scanline VFX's global studios.
KEY RESPONSIBILITIES
• Prioritizes, assigns, and ensure follow-up on IT requests/tickets submitted via the issue tracking system
• Assists with the design, implementation and enforcement of policies and procedures
• Assists Head of Engineering with strategic planning
• Generates department performance and progress reports for IT and Executive Management
• Project Management (establishes milestones/timelines, gathers project updates and reports on progress)
• Monitors, tracks and provides feedback on team performance
• Monitors inventory levels and order hardware/software as needed
• Establishes and maintains relationships with service providers and vendors
• Creates purchase orders, tracks purchases and reconciles credit card statements
• Schedules/assists with weekly IT meetings
• Schedules weekday, weekend and on-call shifts
QUALIFICATIONS & EXPERIENCE
• Degree or Diploma in Computer Science, Network Administration or Business Administration (preferred)
• One (1) to two (2) years of experience working in information technology/help desk environment
• Understanding of basic computer components
• Familiarity with Window's and Linux operating systems
• Familiarity with VFX workflow and software (preferred)
• Excellent communication and customer service skills; understand end-user needs and convey them in technical language to other IT professionals
• Experience working with ticketing systems (preferred)
• Able to work independently with minimal supervision; strong trouble shooting/problem solving ability
BENEFITS
We offer extended medical, disability and dental insurance.
APPLICATION
Please only apply once. We keep your application details on file for both current and future job opportunities. If you are applying to more than one position, use the same email address on all