Membership Services Account Representative

This is a Full Time Job

Account Representative, Membership Services (SCW)

About the Position

This is a full-time position based onsite in Santa Cruz, CA.

Key Responsibilities
• Proactively build and maintain positive relationships with season ticket account holders and half season plan holders by conducting monthly outreach (phone calls, emails, face-to-face meetings) to a dedicated book of business and assigned accounts
• Maintain proactive communication with clients to educate them on all products and services offered by the Santa Cruz Warriors
• Generate new business through existing client referrals
• Participate in annual projects related to seat relocation, renewals, and playoffs
• Develop and execute season ticket holder events throughout the year to engage existing clientele and generate new leads
• Answer routine phone calls related to game night logistics, customer profile changes, and account transactions
• Other duties and projects as assigned

Required Experience and Skills
• Bachelor's degree or equivalent work experience
• Minimum 1 year of customer service experience
• Proficiency in Microsoft Office Suite; ability to learn and master new software including Archtics ticketing platform
• Excellent written and verbal communication, customer service and resolution skills
• Ability to balance multiple projects at once in a fast-paced work environment
• Ability to build positive relationships with clients and peers at all levels within the organization and throughout the community
• Available to work nights, weekends, and some holidays

Want to learn more about who we are and what we value? Visit www.warriors.com/employment

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