Player Engagement & Family Services Manager

This is a Full Time Job

Overview:

At Spurs Sports & Entertainment (SS&E), we work in service of something bigger than ourselves, it's so much more than the game or concert itself. It takes all members of our Spurs Family to harness the power of sports and entertainment to create memories that endure, memories that excite, and connections that strengthen our community.

We are seeking a Player Engagement & Family Services Manager to join our team! In this position you will be responsible for leading all aspects of player engagement and family services. Additionally, you will be able to maintain confidential documents and files, handle multiple tasks, maintain a professional demeanor and positive attitude and have strong organizational and leadership skills. Does this sound like a fit for you? If so, we want to hear from you!

In every position, each employee is expected to: Demonstrate Alignment with SS&E's Core Values and Mission, collaborate with Internal/External Family Members and Demonstrate Ongoing Development.

Responsibilities:

• Maintain day to day contact with players and family members to assist with daily concierge need.
• Manage player and family onboarding and relocation processes to include assistance with travel, housing needs, utility management, etc.
• Identify, research, screen, and suggest community and company resources that address needs of players and their families.
• Liaison with SS&E Business departments such as Human Resources, Finance, Public Relations, etc. to support player needs.
• Maintain records of players' off the court requests throughout career with San Antonio Spurs to have available for reference.
• Develop and maintain relationships with player family members to continuously offer meaningful opportunities for engagement and fellowship.
• Oversee operation of family room at home games.
• Coordinate family engagement events, including community service events, start of season gathering, special celebrations, etc.
• Coordinate with mental wellness director to create family resources for player family members.
• Oversee and continuously refine player family team application with city resources.
• Manage major department budget to ensure efficient execution of events and engagements.
• Other duties as assigned.

Qualifications:

• Proven ability to multitask and work in a fast-paced environment
• Recognize and role model company values
• Able to deal face-to-face with varied personalities including athletes and their families, team owners, managers and other high-profile executives
• Ability to maintain confidentiality
• Positive attitude; forward thinking; tactful; personable; dynamic; creative; patient
• Effective problem solving and organizational skills
• Ability to assess situations, evaluate options and make decisions/draw conclusions
• Ability to motivate and lead others in the development, direction and execution of successful player appearances
• Excellent oral, written and interpersonal skills
• Excellent judgment and decision-making skills
• Gain an in-depth understanding of SS&E and the needs and challenges facing different departments
• Understanding of the NBA and/or sports environment
• Public Relations skills and media savvy
• Ability to work non-traditional hours including nights and weekends to service the needs of the organization and its players
• Ability to travel as needed