Fan Experience Associate

This is a Part Time Job

Fan Experience Associate (PT)

At Spurs Sports & Entertainment (SS&E), we work in service of something bigger than ourselves.  

To us it is so much more than just a game or concert.  It takes all the members of our Spurs team to harness the power of sports and entertainment to create moments that excite, memories that endure, and connections that strengthen our community. SS&E owns and operates the San Antonio Spurs (NBA), Austin Spurs (NBA G-League), and the San Antonio FC (USL), and manages day-to-day operations of the Frost Bank Center, Toyota Field and STAR Complex. 

We know that our people are our greatest asset as an organization. We aspire to provide our teams with meaningful work, to live our values - Integrity, Success & Caring – day-to-day in what we do and foster an inclusive culture for our 1K employee workforce.

The Fan Experience Associate supports Spurs Sports & Entertainment (SS&E) in its mission to create exceptional memories for guests. This part-time position is responsible for serving as the primary lobby representative at the Frost Bank Center, acting as the first point of contact for all guests, vendors, and deliveries. This role is also responsible for fielding and routing all public phone calls and emails directed to the Frost Bank Center, ensuring prompt, courteous, and accurate communication. The ideal candidate will exhibit excellent customer service and administrative skills while representing SS&E in a highly visible and impactful way.
Demonstrates alignment with SS&E’s core values and mission to treat everyone like family and create enduring memories.

What You’ll Do:
• Serve as the main representative in the Frost Bank Center lobby, welcoming and directing all in-person guests, vendors, and partners while maintaining a clean, secure, and professional environment.
• Field and route all incoming calls from the public to the organization’s main phone line, ensuring accurate direction and timely communication.
• Monitor and respond to general public emails sent to the Frost Bank Center inbox, forwarding requests or inquiries to the appropriate departments.
• Provide administrative support to the Fan Experience team including data entry, signage creation, inventory tracking, and internal communications.
• Manage fan mail and lobby pick-up/drop-off processes with accurate documentation and secure handling.
• Proactively identify guest feedback, facility issues, or service-related concerns and communicate promptly to supervisors.

Who You Are:
• High School Diploma or equivalent required - associate’s degree or completion of two years of college coursework preferred.
• Minimum 3 years of experience in a customer-facing or administrative/front desk role, preferably in sports, entertainment, or hospitality, or an equivalent combination of education and experience.
• Bilingual in English and Spanish preferred.
• Ability to work independently and handle multiple tasks simultaneously.
• Strong written and verbal communication skills.

Physical Requirements
• Constantly required to stand, walk, and communicate effectively.
• Frequently required to sit for extended periods of time while monitoring phones and email.
• Frequently required to lift/push/pull items up to 25 lbs.
• Must be able to work in indoor and outdoor settings and during varied weather conditions.

In every position, each employee is expected to: demonstrate alignment with SS&E’s core values and mission, collaborate with internal/external community members and demonstrate ongoing development.

If you don’t have experience in every single bullet above, no sweat – we still want to hear from you and encourage you to apply!   

SS&E is an Equal Opportunity Employer

Nothing contained in this job description is intended to be a contract of employment, nor does any information contained here represent a guarantee of employment for a specific duration.  Your employment with SS&E is “at will'', which means that either you or SS&E may terminate the relationship at any time. Essential functions listed above must be performed with or without accommodations.