Premium Experience Account Manager

This is a Full Time Job

Life is Better at the Ballpark!

We're glad you're interested in working for the Salt Lake Bees!

Why work for The Bees?
• It's fun! We love baseball; the sports industry is our passion.
• It's rewarding! Our fans love the sports experience, which makes our jobs even more enjoyable.
• It's exciting! We support a new sports and entertainment district, with Daybreak Field and the Salt Lake Bees as its anchor.
• Fun perks! Free and discounted perks for the Salt Lake Bees and Megaplex Theatres.

What will I Do?

You will work for one of Utah's most recognizable sports brands, with a great team, creating lasting memories for our guests and fans! You will be responsible for managing and retaining premium revenue streams, year after year, through the excellent servicing of season ticket members with the Salt Lake Bees.

Essential to this role is the ability to be exceptionally organized and effectively manage a large number of premium accounts simultaneously while in a fast-paced, fun environment. Additionally, we expect this role to coordinate member events, manage service-related inquiries, Podium and other game-day responsibilities. Also responsible for the hiring of gameday service interns each season to assist with

The position will:
• Manage and keep detailed notes of all customer accounts within our CRM, Salesforce.
• Manage and organize accounts within our ticketing system, Ticketmaster.
• Following the initial sale, manage and service all Bees season ticket accounts. Including the retention of that account the following season.
• Ensure that every detail pertaining to the membership of season tickets is covered and flawlessly executed before, during and after the season.
• Provide a world class experience for the season ticket member from start to finish to increase the likelihood of them renewing the following season.
• Work in conjunction with the sales staff to create a strategic approach for each account based on their individual and unique needs.
• Lead out and managing the scheduling and fulfillment of premium member events.
• Manage the game day experience for our premium club members and premium hosts.
• Manage & service the STM Ticket Exchange Program.
• Perform gameday responsibilities such as entertaining clients and fulfilling other customer commitments.
• Ability to be an outstanding team player and willing to assist in a variety of ways to move the business forward.
• Collaborate with other departments and entities to ensure a first-class organization
• Provide outstanding customer service.
• Support the building of a diverse culture that enriches the lives of our employees, customers, partners, and communities.
• Embrace a culture of inclusion where guests and team members feel welcomed, valued and heard.
• Enrich lives by creating winning experiences and timeless memories.
• Operate with an emphasis on safety for employees, teams, and guests.
• Protect the legal, financial, and moral well-being of the company.
• Be a student. Be a teacher. Be a leader.
• Other duties as assigned.

What are the requirements of the Job?

We want to give our guests the best sporting experience possible. To do this, our jobs demand reliability, positivity, and hard work. We believe you have what it takes to make a great impact!
• Bachelor's Degree from an accredited college or university is preferred but not required
• 1-2 years in a sales or account management role preferred
• Ability to work all home games and work irregular hours (evenings, weekends, holidays)
• Punctual, groomed and dressed for a professional environment.
• Ability to organize – Creates a plan that allows for effective time management of multiple accounts and tasks simultaneously.
• Communicates effectively – Delivers communications to both customers and teammates that convey a clear understanding of the unique needs of different audiences.
• Action oriented – Takes on new opportunities and challenges with a sense of urgency, high energy and enthusiasm.
• Customer focus – Builds strong customer relationships and delivers customer-centric solutions.
• Builds networks – Effectively builds formal and informal relationship networks inside and outside the organization.
• Drives results – Consistently achieves results, even under tough circumstances.
• Directs work – Provides direction, delegates, and removes obstacles to get work done.

Is this part-time or full-time?

This is a full-time position

Equal Opportunity

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.