Premium Membership Services Account Manager

This is a Full Time Job

Position: Account Manager, Premium Membership Services

Department: Premium Ticket Services

Reports To: Senior Director, Premium Sales & Services

FLSA: Non-Exempt

Position Type: Full-Time, On-Site

Position Summary:

The Sacramento Kings are seeking a dynamic and service-oriented Account Manager, Premium Membership Services to join our Premium Ticket Services team. This individual will serve as the primary relationship manager for an assigned book of premium season ticket members-including club and courtside members-delivering white-glove service that reflects the exclusivity of our premium offerings.

This role is also responsible for driving revenue through retention, upselling, cross-selling, and strategic prospecting. It is an incredible opportunity to grow your sports sales and service career with a team committed to professional development and success.

Key Responsibilities:
• Serve as the main point of contact for assigned premium accounts, including club and courtside members.
• Build and maintain strong relationships through personalized communication, tailored experiences, and proactive engagement.
• Ensure retention of assigned accounts and generate new business through upselling, referrals, and cross-selling across the Kings portfolio.
• Deliver world-class service in line with our ''Everybody Sells and Everybody Services'' mindset.
• Coordinate premium service elements such as gifting, hospitality, exclusive events, concierge services, and behind-the-scenes access.
• Schedule and conduct regular check-ins via face-to-face meetings, phone calls, and virtual appointments to drive engagement and revenue.
• Support new member onboarding and ensure seamless integration into the Kings Premium Membership experience.
• Maintain accurate records and customer data in Archtics and Salesforce CRM systems.
• Work home games and VIP events, providing top-tier support and enhancing the member experience.
• Actively participate in training, team meetings, and professional development opportunities.
• Lead and support annual projects such as seat relocation, renewals, and playoff planning.
• Identify, troubleshoot, and resolve issues quickly and professionally.
• Perform other duties as assigned.

Qualifications:
• Bachelor's degree in Business, Sports Management, Hospitality, or a related field.
• Minimum 3 years of experience in a client-facing, sales, or account management role-preferably in sports, entertainment, or luxury service industries.
• Proven ability to deliver premium customer service and drive revenue through relationship-based selling.
• Excellent interpersonal, communication, and organizational skills.
• Ability to multitask, prioritize effectively, and thrive in a fast-paced, collaborative environment.
• High level of enthusiasm, professionalism, and personal accountability.
• Proficiency with Salesforce and Archtics is strongly preferred.
• Willingness to work evenings, weekends, and holidays as required.
• Passion for sports and a commitment to excellence in fan experience.

Compensation:
• Base Salary: $45,000 - $48,000
• Commission: Unlimited earning potential
• Bonus: Eligible for competitive team bonus pool

Total Anticipated First-Year Earnings: $45,000–$100,000+, including base salary, commission, and bonus.

Total compensation & offer package will include the following:
• Comprehensive Medical, Dental, and Vision benefits for employees and dependents
• Paid Time Off + 11 Paid Holidays + Summer Fridays
• Employer 401(k) match
• Cell Phone Stipend
• Sacramento Kings home game tickets, team store discounts, and more!