Premium Ambassador
Sacramento Kings
Sacramento, CAThis was removed by the employer on 10/1/2018 5:16:00 AM PST
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Full Time Job
The Premium Ambassador position is on the premier guest service team at Golden 1 Center, covering the Suite and Loft levels in the arena.
Duties include but and not limited to:
• A Premium Ambassador prepares Suites, Lofts and Balcony Boxes before the arena doors open to the premium clients.
• Meet and greet premium guests as they arrive, and troubleshoot any ticket or suite/loft related problems or requests throughout the game/event.
• A Premium Ambassador may encounter situations that require quick thinking and service oriented resolutions.
• The Premium Ambassador must be available 3 hours before and 1 hour after all Kings home games and arena events.
• Provide prompt, accurate, courteous and exceptional customer service of requests from Suite, Loft & Balcony Box guests at Kings home games/arena events, including communicating Kings Suite & Loft level guidelines, procedures and newsworthy information.
• Develop rapport and positive relationships with Premium level guests.
• Attend to day of game issues, concerns or requests in a professional, service oriented, and timely manner.
• Prepare Premium Suites, Lofts & Balcony Boxes and surrounding areas for full operation by guest's arrival.
Qualifications:
• Must present a friendly, professional demeanor at all times.
• Able to work accurately and courteously in a high-pressure environment
• The ideal candidate is available to work evening games and concerts, which includes nights, weekends and holidays.
• The hours will vary from week to week with the scheduled events; you will not be scheduled for every event. Scheduling is based on the needs of the department.
• Shifts will be from 4-8 hours in duration.
• Position pays $11.00 per hour and is not a tipped position.
• A Criminal background check will be conducted
• Able to adhere to proper appearance standards
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
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