Ambassador

This is a Full Time Job

Job Summary: We are looking for a dedicated and customer-focused individual to join our team as a Guest Service Ambassador at Golden 1 Center. As a Guest Service Ambassador, you will have the opportunity to go above and beyond to create unforgettable moments for our fans. From providing arena/event information to addressing fan feedback and concerns, your proactive approach will ensure that every guest leaves with positive and lasting memories. Join us and make a difference in the lives of our guests through acts of kindness and exceptional service.

Availability:
• Part-time, including weekdays, weeknights, weekends, and holidays as per the Golden 1 Center event calendar. A commitment to be available for a minimum of 65% of monthly events, including All-Call events, is required.

Compensation:
• $19.00 / hour

Key Responsibilities Areas:
• Provide exceptional customer service by being friendly and attentive to the needs of fans and guests.
• Monitor entrances and promptly notify the Head Usher or Assistant Head Usher when lines become congested.
• Assist guests with special needs, including those using wheelchairs, walkers, and other mobility aids.
• Guide guests to facilities such as restrooms, concession stands, smoking areas, Guest Services Stations, security guards, and first aid stations.
• Ensure order in the assigned area by observing the crowd for potential disruptions and intervening when necessary.
• Address multiple guest concerns professionally and empathetically.
• Possess comprehensive knowledge of basketball, events, and the arena, including event schedules, food options, merchandise locations, security protocols, and first aid services.
• Assist patrons with special needs, offering necessary support and assistance.
• Aid in ticket relocations and resolve ticket-related issues as required.
• Stay informed about any special activities, functions, or promotions taking place on a given day and maintain a strong understanding of all areas of the arena.
• Familiarize oneself with the emergency evacuation plan, exit routes, and remain composed in the event of an emergency, providing clear direction and guidance to guests.

Required Experience, Skills, & Availability:
• Maintain a friendly and professional demeanor at all times.
• Adhere to proper appearance standards.
• Work accurately and courteously in high-pressure environments.
• Availability to work evening games, concerts, weekends, and holidays.
• Weekly hours will vary depending on scheduled events; not every event will require your presence. Scheduling is based on departmental needs.
• Shifts will typically range from 3 to 8 hours in duration.