Ambassador

This is a Full Time Job

Apply today and join us on Tuesday, July 11 at Golden 1 Center for our Job Fair! For select positions, job offers will be made on the spot.

Job Summary: We are looking for a dedicated and customer-focused individual to join our team as a Guest Service Ambassador at Golden 1 Center. As a Guest Service Ambassador, you will have the opportunity to go above and beyond to create unforgettable moments for our fans. From providing arena/event information to addressing fan feedback and concerns, your proactive approach will ensure that every guest leaves with positive and lasting memories. Join us and make a difference in the lives of our guests through acts of kindness and exceptional service.

Availability:
• Part-Time // Weekdays, weeknights, and weekends based on the Golden 1 Center events calendar.

Compensation:
• $15.50

Key Responsibilities Areas:
• Provide exceptional customer service by being friendly and attentive to the needs of fans and guests.
• Monitor entrances and promptly notify the Head Usher or Assistant Head Usher when lines become congested.
• Assist guests with special needs, including those using wheelchairs, walkers, and other mobility aids.
• Guide guests to facilities such as restrooms, concession stands, smoking areas, Guest Services Stations, security guards, and first aid stations.
• Ensure order in the assigned area by observing the crowd for potential disruptions and intervening when necessary.
• Address multiple guest concerns professionally and empathetically.
• Possess comprehensive knowledge of basketball, events, and the arena, including event schedules, food options, merchandise locations, security protocols, and first aid services.
• Assist patrons with special needs, offering necessary support and assistance.
• Aid in ticket relocations and resolve ticket-related issues as required.
• Stay informed about any special activities, functions, or promotions taking place on a given day and maintain a strong understanding of all areas of the arena.
• Familiarize oneself with the emergency evacuation plan, exit routes, and remain composed in the event of an emergency, providing clear direction and guidance to guests.

Required Experience, Skills, & Availability:
• Maintain a friendly and professional demeanor at all times.
• Adhere to proper appearance standards.
• Work accurately and courteously in high-pressure environments.
• Availability to work evening games, concerts, weekends, and holidays.
• Weekly hours will vary depending on scheduled events; not every event will require your presence. Scheduling is based on departmental needs.
• Shifts will typically range from 4 to 8 hours in duration.

Key Competency Areas:

The individual in this position is expected to demonstrate appropriate knowledge, skills and attitudes in the following areas:
• Service Orientation – Committed to providing world-class service to internal and external customers. Dedicated to creating WOW! moments by exceeding the expectations and requirements of internal and external customers. Acts with customers in mind and establishes effective relations with customers and co-workers. Works collaboratively with others to accomplish objectives. Generates solutions which generally benefit all involved parties. Contributes to team synergy by working as a productive member of the team and demonstrating respect, trust and confidence.
• Achieves Excellent Results – Completes tasks at a high level, reflecting quality and attention to detail at every stage – from inception, to planning, to execution. Anticipates problems and opportunities; takes initiative in determining what needs to be done; follows through to completion. Demonstrates the value of innovation through creative problem-solving and innovative thinking. Understands and demonstrates commitment to the principle that WOW! is the Only Standard.
• Business Professionalism – Demonstrates the value of integrity by behaving in accordance with the highest standards of honesty, truthfulness, ethics and fair dealing. Demonstrates the appropriate level of proficiency in the principles and practices of one's positions and department. Demonstrates the technical and analytical expertise needed to excel in the job. Exhibits strong decision making skills.
• Adaptability and Openness – Adjusts planned work by gathering relevant information and applying critical thinking to address multiple demands and competing priorities in a changing environment. Identifies problems, practices good judgment, and confers with appropriate teammates, if necessary, to resolve them. Open to changes and new innovations and works to ensure the success of such changes and innovations. Eagerness to break new ground and pursue continuous improvement.

Physical Demands
• While performing the duties of this Job, the employee is regularly required to use hands to finger, handle, or feel and talk or hear. The employee is frequently required to walk and sit. The employee is occasionally required to stand. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus.
• While performing the duties of this job, the employee is frequently required to stand, walk, bend/twist at the neck and waist, and climb stairs in the upper and lower seating sections (the upper seating section is much steeper than the lower). The employee occasionally is required to sit, squat, push, pull, and reach above and below shoulder height. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include distance vision, and ability to adjust focus.

Work Environment
• While performing the duties of this job, the employee may be exposed to excessive noise (crowd/music), and/or excessive dust, gas, or fumes (motocross, monster trucks, etc.). The noise level in the work environment is usually moderate. During events, the noise level may be high, requiring the use of hearing protection.

This is not necessarily an exhaustive list of all skills, duties, requirements, or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job when circumstances change.