Ticket Operations Coordinator

This is a Full Time Job

We are looking to add an energetic person with a ''team-player'' and ''can do'' attitude to our team. This position is responsible for all aspects of ticketing operations for both the Spring Training and Minor League Baseball seasons at Roger Dean Chevrolet Stadium; Spring Training home of the Miami Marlins and St. Louis Cardinals and Class-A Florida State League home for the Jupiter Hammerheads and Palm Beach Cardinals.

Prime responsibilities include but are not limited to:
• Assist in the day-to-day operations of the Ticket Office including Will-Call, season ticket sales and ticket account servicing (New and Renewals), individual game ticket sales, group ticket sales and general ticket office calls.
• Responsible for processing ticket orders via phone, internet, walkup, and in-house sales in a timely and efficient manner.
• Daily reporting of tickets sales post-game.
• Daily reporting of activities, attendance, and sales.
• Utilize CRM database program (Score).
• Responsible for 30-50 outbound points of contact for sales daily.
• Develop sales strategies to maintain existing accounts with additional focus on generating new accounts through cold calls, outside meetings and events.
• Responsible for the organization and management of Florida State League Season Ticket Holders under the direction of the Director of Ticketing.
• Proficient and self-motivated in sales with an ability to create revenue generating ideas.
• Assist in training, supervising, and leading the Ticket Office Intern and the part-time ticket office staff in all aspects of selling season, mini-plan, group, and individual tickets.
• Manage customer service issues regarding tickets during all events.
• Provide outstanding customer service and fans-first attitude.
• Other duties as assigned by General Manager and Director of Ticketing.

Experience Required:
• Demonstrated experience working in positions that require successful customer service, organization, and strong communication (verbal and written) skills.
• ProVenue Ticketing System experience and/or proficient experience working in a ticketing system.
• Work experience in management and fiscal accountability.
• Ability to handle multiple tasks with attention to detail and follow-up.
• Strong computer background and knowledge of Microsoft Excel and Word.
• Prior ticket sales, ticket office, customer service or Tickets.com experience a plus.
• Bilingual in Spanish a plus.
• Must be willing to work long hours and weekends.
• Must be willing to cooperate and work well with all other areas of the organization.
• Must be patient and understanding with customers while following the business structure set forth by Roger Dean Chevrolet Stadium.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.